CARDMEMBER SERVICE REPRESENTATIVE at US Bank
- Aided customers with payments and disputes on account charges, account login issues, and platform navigation.
- Collaborated as a liaison between departments to ensure efficient escalation paths and prompt resolution of customer inquiries.
- Suggested alternative methods that customers can try in the future to improve their account management.
- Identified and reported patterned feedback to managers to facilitate software product improvements based on customer needs.
- Documented customer interactions, feedback, and issue resolutions based on the inquiry.
CUSTOMER SERVICE REPRESENTATIVE at OpenTable
- Responded to high volumes of customer inquiries via inbound calls and assisted multiple customers simultaneously via live chat and email in a fast-paced SaaS environment. Made outbound calls as needed.
- Tasked with assisting with account inquiries, modifications to floor plans, menus, event promotions, and walkthroughs of the program/software.
- Mentored new hires and suggested best practices.
- Collaborated on data entry projects while ensuring strict adherence to Data Privacy standards.
- Assisted consumers with finding restaurants based on dietary needs and proximity to their hotels.
BOOKSTORE ASSOCIATE at DU Follet Bookstore
- Loaded and unloaded delivery trucks while safely handling incoming merchandise.
- Processed online orders, packaged shipments, and prepared products for distribution.
- Stocked and organized inventory to maintain efficient product flow and accurate inventory levels.
- Worked in a fast-paced environment while meeting daily operational goals.
- Maintained a clean and organized storage and sales area.
NIGHT AUDITOR at Residence Inn
- Manning the front of the hotel by performing the tasks of housekeeping, front desk, and kitchen. Maintained a stocked inventory for the hotel market by ordering supplies and using the FIFO system.
- Documented room status reports (reserved vs vacant) to prepare for the next day's operational flow.
UX FRONTEND DESIGNER at Frontend
- Responsible for qualitative user research and information architecture that pinpoints issues or improvements that can help with user experience.
- Research trends and create mockups.
- Edit, refine, and rewrite websites to be coherent and align the style with the brand.
- Designed UX/UI mockups and interactive prototypes in Figma for website projects.
- Built responsive web interfaces using HTML, CSS, JavaScript, and React.
- Collaborated with supervisors to present work, implement feedback, and continuously improve designs and code.
PET STYLIST at PetSmart
- Maintained a safe and organized work environment while handling multiple appointments and service schedules.
- Performed detailed pre- and post-service inspections to identify health and grooming concerns.
- Managed inventory levels and coordinated supply ordering to ensure uninterrupted operations.
- Followed company procedures and safety standards when handling animals and grooming equipment.
- Consistently completed services within established production timeframes while maintaining quality standards
- Managed the salon team as assistant supervisor
