Ay'RIanna Knight

Versatile and customer-focused retail, food service, and over all customer service expert with over four years of experience. Specializing in efficient transaction processing, producing pastries, cakes, and drinks of all kinds that exceed customer expectations, scheduling/book keeping, and serving. Proven ability to manage high-stress work environments while maintaining accuracy and speed.

Skilled in training new staff and resolving customer inquiries, contributing to a positive shopping/dining experience and high customer satisfaction.

Cashier at Southeastern Salvage Home Emporium (2025-01 – Present)

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

Barista/Cashier at Scooter's Coffee (2024-06 – 2024-09)

• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
• Handled cash transactions accurately while following company policies regarding cash handling procedures

Grill Cook/Prep Cook at Chipotle Mexican Grill (2021-06 – 2023-04)

prep and cook various meats and veggies while keeping a clean environment

Cake Decorator/Baker at small business (2019-03 – 2020-03)

I learned how to decorate cakes for weddings, birthdays and special occasions, as well as just simple designs

Real Estate – Aceable Agent (2025-12)

graphic design – Pensacola State College (2022-08 – 2024-05)

High school diploma or GED