Human Resources Manager / Operations Administrator - Blooming Kids Child Care Center - St. Cloud, USA
(2024-01 - 2026-08)
- Managed confidential personnel and administrative records, safeguarding sensitive information and ensuring compliance.
- Maintained regulatory compliance for daily operations by reviewing and updating policies and procedures.
- Served as primary contact for families, employees, and vendors, enhancing communication and support.
- Responded to inquiries and resolved customer and employee concerns professionally.
- Clarified enrollment requirements, policies, fees, and program offerings, facilitating informed decision-making for stakeholders.
- Cultivated strong relationships with stakeholders through consistent communication and engagement.
Human Services Kiosk Support - Hennepin County Human Services - Minneapolis, USA
(2025-06 - 2025-12)
- Guided clients in kiosk usage, form completion, and navigation to enhance service access.
- Welcomed visitors and evaluated service needs to deliver tailored support.
- Directed visitors to appropriate departments to facilitate access to services.
- Shared information on county services and programs to empower clients in making informed decisions.
- Provided respectful assistance to diverse populations.
- Addressed sensitive situations with professionalism and care, fostering trust and rapport.
Customer Service Representative - Premier Bank - Mogadishu, Somalia
(2020-12 - 2023-01)
- Delivered professional and respectful customer service, contributing to positive customer experiences in a fast-paced banking environment.
- Resolved customer concerns efficiently, ensuring satisfaction and loyalty.
- Assisted customers with account inquiries and everyday banking needs.
- Explained banking products, services, and policies, improving customer understanding and facilitating informed choices.
- Processed cash deposits, withdrawals, payments, and other banking transactions accurately and efficiently.
- Handled cash and balanced transactions while following bank policies and security procedures.
- Maintained accurate records and protected confidential customer information.
- Educated first-time banking customers on financial products and account management, fostering confidence in their banking decisions.
