Ayana Rodgers

Dynamic claims management professional with extensive experience at Accuserve, excelling in team leadership and KPI achievement. Proven ability in data analysis and effective communication, driving customer satisfaction and optimizing budget performance. Proficient in Xactimate, with a strong track record in coaching teams to exceed operational goals.

Supervisor Large Loss/Specialty Claims at Accuserve (2022-04 – 2025-11)

• Manage large loss, and Specialty Claim team in property division.
• Discuss claims with contractors and carriers regarding industry standards and provide a detailed explanation regarding the requested modifications
• Reviewed daily data reports for accuracy and addressed any discrepancies immediately.
• Handled customer complaints, ensuring satisfaction and maintaining company reputation.
• Monitored project progress, making adjustments as necessary to meet objectives.
• Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.

Adjuster Assistant at Pilot (2017-09 – 2020-01)

• Investigated questionable claims, interviewing agents and claimants to resolve issues.
• Framed investigations based on coverage limitations outlined in claims forms and policy documentation.
• Review and interpret insurance claims, diagnosis reimbursements.
• Utilized Xactimate.
• Negotiated claim settlements and recommended litigation.
• Built property damage estimates based on direct assessments and investigations.

Call Center Operations Manager at Alorica (2010-08 – 2017-08)

• Managed over 150 direct and indirect reports.
• Handled high-volume incoming calls with friendly greetings and knowledgeable support.
• Drove results to client specifications through behavior-based coaching and employee motivation.
• Consistently performed above client metrics for my business unit and reduced attrition by 10% month over month.
• Exceeded monthly KPI's

Office Manager at Abundant Life (2007-12 – 2010-08)

• Manage and maintain client and employee files in accordance with State Law.
• Prepare invoices on a weekly basis.
• Enter and execute payroll on a bi-weekly basis.
• Follow up marketing campaigns to identify new leads.
• Collections on past due accounts.

Customer Service Rep III at Regions Bank (2004-09 – 2007-08)

• Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
• Perform data entry, and quality assurance reviews, also provide coaching to agent, monitor IEX daily.
• Coordinated with cross-functional teams to address customer concerns promptly.

Associate in Business Management – University of Phoenix (2026-02)

High School Diploma – G.W Carver High School