Supervisor Large Loss/Specialty Claims at Accuserve (2022-04 – 2025-11)
- Manage large loss, and Specialty Claim team in property division.
- Discuss claims with contractors and carriers regarding industry standards and provide a detailed explanation regarding the requested modifications
- Reviewed daily data reports for accuracy and addressed any discrepancies immediately.
- Handled customer complaints, ensuring satisfaction and maintaining company reputation.
- Monitored project progress, making adjustments as necessary to meet objectives.
- Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Adjuster Assistant at Pilot (2017-09 – 2020-01)
- Investigated questionable claims, interviewing agents and claimants to resolve issues.
- Framed investigations based on coverage limitations outlined in claims forms and policy documentation.
- Review and interpret insurance claims, diagnosis reimbursements.
- Utilized Xactimate.
- Negotiated claim settlements and recommended litigation.
- Built property damage estimates based on direct assessments and investigations.
Call Center Operations Manager at Alorica (2010-08 – 2017-08)
- Managed over 150 direct and indirect reports.
- Handled high-volume incoming calls with friendly greetings and knowledgeable support.
- Drove results to client specifications through behavior-based coaching and employee motivation.
- Consistently performed above client metrics for my business unit and reduced attrition by 10% month over month.
- Exceeded monthly KPI's
Office Manager at Abundant Life (2007-12 – 2010-08)
- Manage and maintain client and employee files in accordance with State Law.
- Prepare invoices on a weekly basis.
- Enter and execute payroll on a bi-weekly basis.
- Follow up marketing campaigns to identify new leads.
- Collections on past due accounts.
Customer Service Rep III at Regions Bank (2004-09 – 2007-08)
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Perform data entry, and quality assurance reviews, also provide coaching to agent, monitor IEX daily.
- Coordinated with cross-functional teams to address customer concerns promptly.
