Ayanna Daly

Healthcare leader with 4+ years of experience managing medical office operations while providing exceptional patient care. Experienced in supervising staff, training new employees, improving workflow efficiency, coordinating patient services, handling insurance verification and prior authorizations, and supporting providers in fast-paced clinical settings. Known for outstanding leadership, patient satisfaction, organization, and the ability to build high-performing teams.

Office Manager / Medical Assistant - AZ Medical Services

(2021-12)

Lead day-to-day operations for a busy multi-provider medical practice.

• Supervise, mentor, train, and onboard clinical and administrative staff and interns.
• Improve office workflow, scheduling, communication, and patient throughput.
• Manage patient registration, scheduling, referrals, prior authorizations, insurance verification, and EMR documentation.
• Perform clinical procedures including phlebotomy, EKGs, injections, vital signs, specimen collection, and patient education.
• Partner with physicians to ensure regulatory compliance, quality patient care, and operational excellence.

Medical Receptionist - Central Medical Services of Westrock

(2021-09 - 2022-01)

• Managed high-volume front desk operations, scheduling, insurance verification, patient registration, and payment collection.
• Provided exceptional customer service while maintaining accurate medical records.

Home Health Aide - Best Choice Home Health Care

(2020-11 - 2021-05)

• Delivered compassionate in-home patient care, monitored vital signs, documented progress, and supported activities of daily living.

Occupational Certificate - Medical Assisting - New Age Training

High School Diploma - Dewitt Clinton High School