Ayanna Pinkins

With my excellent communication, customer service and administrative skills I am seeking a position where I can utilize my experience to achieve optimal success with a great company.

Administrative Assistant (Temp.) - Horizon Family Medical Group, GYN

(2026-03)

• Collect Copay/Bills
• Contact Doctors
• Check In/Check Out Patients
• Send Fax
• Use Printers (Scan, Copies)
• Schedule Patients Appointments/ Follow up/Pap Smear/
• Answer Phones
• Listen to Voicemails (Phone & PerfectServ)
• Use ECW /Medics (Ads)/ Scan All Pro
• Write Work & School notes
• Scan in Ultrasounds/ Urodynamic Reports
• Send messages to Nurses about Patient's Requests/Questions
• Set Up Zoom ID's for patients
• Cash/Deposit bag each day

Administrative Assistant - Mercy Medical Center - Baltimore, MD

(2023-07 - 2025-09)

• Collect Copay/Bills
• Contact Doctors
• Check In/Out Patients
• Use Epic
• Send Fax (Fax machine & Right Fax)
• Use Printers (Scan, Copies)
• Schedule Patients Appointments/ Follow up
• Answer Phones
• Listen to Voicemails
• Answer Question from MyChart Portal
• Write Work, School, Sports notes
• Prep Schedule/Charts for Clinic days
• Schedule Peer to Peer (P2P)
• Get MRI's/ Gel. Injection Prior Authorizations
• Verify Insurances
• Cash Drawer for copays/bills collected

Front Desk - Optum (Care Mount Medical) - Fishkill, NY

(2022-11 - 2023-06)

• Collect Copay/Bills
• Contact Doctors / Nurses for patient assistance
• Check - In Patients
• Use EMR/EHR (NextGen, Phreesia)
• Send Fax
• Use Printers (Scan, Copies)
• Schedule Patients Appointments/ Follow up
• Worked in COVID/FLU Clinic

Front Desk - Highfield Open MRI - Middletown, NY, 10940

(2022-03 - 2022-11)

• Greet Patients
• Collect Copay/Bills
• Schedule MRIs, MRAs
• Create Return to Work/School Notes
• Answer Phones
• Use EMR (MediPremier)
• Contact Doctors & Patients
• Request Authorization & Bloodwork & Rx from Doctors
• Provide CDs and Reports for a Fee
• Send/Receive Fax
• Use Printer
• Data Entry (Microsoft Excel)

Medical Assistant - Dial Doc Now - Valley Cottage, NY 10989

(2021-06 - 2022-03)

• Medical Assistant (Vitals, Covid Swabs)
• Answer Phone
• Use EMR (Practice Fusion, Health Pac)
• Audit Medical Billing Super bills
• Contact Doctors, Provide Results to Patients
• Greet Patients
• Set up Examination Rooms
• Clean up Examination Rooms
• Collect Specimens (swabs & Blood)
• Create Lab Orders
• Create Return to Work/School Notes
• Take Vital Signs
• Perform Covid Swabs
• Review Processing Medical Billing Super bills
• Send/Receive Fax
• Use Printer
• Data Entry (Microsoft Excel)
• Collect Medical Bill Payments

Call Center Representative - Aerotek (Maximus) - Middletown, NY 10940

(2021-01 - 2021-06)

• Answer phones for COVID/ VACCINE Hotline
• Greet Consumer
• Respond to clients and provide information to consumers
• Schedule COVID appointments for consumer

Patient Service Representative - Crystal Run Healthcare - Middletown, NY 10941

(2020-07 - 2021-01)

• Greet patients in a friendly manor
• Checked patients in and out for appointments
• Scheduled, Rescheduled and cancelled appointments for patients
• Conducted patient insurance screening
• Collected payments
• Managed Worker Comp/No Fault forms
• Scan X- ray CD to Synogo (Siemens Software) (Orthopedics)

Food Service Worker/ Dietician Assistant - Orange Regional Medical Center - Middletown, NY 10940

(2016-02 - 2020-03)

• Prepare trays on food line to be served to patients
• Collect trays from rooms
• Maintained an organized and clean workstation
• Take orders from patient's bedside
• Answer patient's questions
• Answer phones
• Copying
• Faxing
• Scanning

Bank Teller 1, 2 - Orange County Bank & Trust - Middletown, NY 10941

(2015-10 - 2017-02)

• Greet Customers
• Assist with Customers questions
• Prepare checks and money orders
• Handle money transactions (deposits, cashing, withdrawals)
• ATM Proof
• Check CTR
• Cash Bonds
• Answer Phone
• Fax
• Scanning
• Copying

Pine Bush High School (2009-09 - 2013-06)