Ayden Sisters,

Results-driven sales and customer relations professional with 15+ years of experience across B2B sales, account management, direct sales, insurance, retail leadership, hospitality, and technical service. Skilled at building client relationships, identifying customer needs, managing accounts, resolving concerns, and coaching team members. Proven ability to support revenue growth, customer retention, and high-quality service.

B2B Sales Representative at Primo Water (2024-01 – Present)

• Manage a portfolio of business accounts, follow up on leads, and maintain accurate customer activity in CRM systems.
• Strengthen client retention by building relationships, responding quickly to concerns, and providing service-focused solutions.
• Analyze competitor offerings and customer needs to position products effectively and support new business opportunities.
• Mentor junior sales representatives on prospecting, closing techniques, and long-term relationship building.

Technician at Asurion (2022-01 – 2024-10)

• Diagnosed equipment issues, completed complex repairs, and tested systems to confirm reliable performance.
• Trained new technicians on standard operating procedures, quality expectations, and safety requirements.
• Maintained a safe, organized work environment while delivering timely and accurate technical service.

Timeshare Sales Agent at Hilton Grand Vacations Club (2017-02 – 2022-12)

• Identified guest needs and matched customers with appropriate vacation ownership options to maximize sales opportunities.
• Built customer relationships and supported positive guest experiences in coordination with resort management teams.
• Stayed current on industry trends, pricing, competitor offerings, sales techniques, and applicable regulations.

Technician / Direct Sales Representative at Charter Spectrum (2014-02 – 2020-08)

• Met territory sales goals by prospecting, expanding the customer base, and recommending products based on customer needs.
• Supported revenue growth through effective product recommendations; resume records a 23% increase in earnings.

Sales Coordinator at TJ Maxx (2014-01 – 2019-12)

• Supported sales goals, customer-base growth, and product recommendations in a fast-paced retail environment.

Team Lead / Merchandiser Lead at JCPenney (2010-01 – 2014-01)

• Led day-to-day team planning, operations, and problem-solving to meet service and production expectations.
• Identified opportunities for service improvement and coordinated with internal and external customers to implement solutions.

Area Supervisor at Kohl's (2006-01 – 2010-01)

• Supervised a high-volume department, promoted company rewards programs, and supported daily sales and operational needs.
• Developed a sales training course and used strong communication, leadership, and customer-service skills to support the team.

A.B. in Business Administration – Saint Francis College (2010-05)

B.A. in Management Science – Saint Francis College (2010-05)