Ayden Storm

A vibrant, versatile and detail oriented professional with extensive experience in providing the vision and enthusiasm to ensure a high-quality service. Highly motivated self-starter with strong interpersonal and persuasive communication skills, excellent customer service skills, technical acumen and outstanding problem. An organized and innovative individual who is committed to distinction and high performance while adapting to company policies.

Has unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty and skills to accomplish business objectives by developing, implementing and executing strategic sales for an entire organization in order to attract potential customers and retain existing ones. Highly focused with a comprehensive understanding of logistics, procurement and the supply chain. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance, all to tight time scales and within budget.

Track record of Identifying and capitalizing on emerging business ventures to propel an organization to the top tier of its industry. Recognized for collaborating with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to reach corporate performance goals and targets. Championed the development and implementation of strategic plans and innovative marketing ideas.

Committed to leading diverse multifunctional teams in enhancing performance and profits. Visionary, with track record for finding innovative ways to grow revenue and increase margins. Able to develop, maintain, and strengthen business relationships with clients.

Vastly motivated professional driven by determination to achieve significant results. Effective at multitasking in competitive, high-impact, and fast-paced environment while juggling multiple priorities simultaneously.

ASSOCIATE - McDonalds

(2024-02)

DRIVER - Lyft, Doordash, Uber

(2019-07 - 2023-10)

DRIVER - ABC Packages

(2019-06 - 2019-07)

Drive company van and deliver Amazon packages

FINISHER - Dunkin Brands / SF Management

(2019-04 - 2019-06)

Bake/finish bagels, muffins, croissants, donuts

GROCERY ASSOCIATE - Price Chopper/ Golub Corp

(2018-12 - 2019-04)

Restock shelves

TEMPORARY AGENT - Manpower

(2018-11 - 2018-12)

Medical data entry assignment

CLOUD ENGINEER - Nextiva

(2018-02 - 2018-09)

• Receive inbound Tech Support calls
• Assist in troubleshooting VOIP phone service and devices
• Assist in processing payments and updating payment information on account
• Set up/update schedules for automatic call forwarding
• Set up/update Auto Attendant phone menus

STOW ASSOCIATE - Integrity Staffing Solutions (Temp Agency), Amazon Warehouse

(2017-10 - 2017-11)

• Maintain displays and ensured that they are stocked to company standards.
• Organize employee storage closet including assigning and labeling areas for all items to enhance employee efficiency.
• Correspond with management team about defects within Inbound and Outbound.
• Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.
• Manually lift and move product to restock and repack ensuring date code accuracy and proper rotation.
• Prepare documentation for Delivery of product to warehouse.
• Confirm receipt and matched quantity and lot numbers of product upon receipt in to software.
• Confirm Quality Approval has been received.
• Maintains, Summarizes product files data for management reports and purchase orders.
• Stack and store merchandise in the appropriate area according to established sequences and procedures.
• Design and implement a strategic business plan that expands company's customer base and ensure its strong presence.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

DRIVER - Lyft

(2017-08 - 2017-10)

• Conducted ride-sharing, picking up passengers and driving them to their destination.
• Completed all necessary paperwork, pre-trip log, delivery tickets, and drivers' log, maintained records as to company policies.
• Demonstrated knowledge in all aspects of delivery operations and maintained good customer service.
• Obeyed all traffic laws and followed established traffic and transportation regulations.
• Provided a high level of customer service and passengers relations based on outstanding communication, interpersonal skills and time management resulting in high quality, low complaints, and high clientele customer base.
• Being a point of contact to priority customers and resolving any issues that they have.
• Maintained high level of integrity, compliance, and ethical behavior with all business partners.

BANK TELLER - Arvato / Ally Bank

(2017-07 - 2017-08)

• Received inbound customer service calls for Ally Bank.
• Determined customers' needs and provided solutions with regards to their banking requirements, and educated customers on the bank's product options and technology issues.
• Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
• Checked status of bank accounts, explain incurred fees and help customers with any issues pertaining to account.

STOCK SELECT ASSOCIATE - Integrity Staffing Solutions (Temp Agency), Target Warehouse

(2016-10 - 2016-12)

• Orchestrated the re-organization of stockroom merchandise for more successful inventory and cycle counts.
• Examined and inspected stock items for defects and reported any damage to supervisors.
• Provided assistance with the upkeep of stock room and organization of stock deliveries.
• Negotiated with suppliers on price for all items purchased.
• Developed or implemented procedures or systems to evaluate or select suppliers.
• Analyzed information about supplier performance or procurement program success.
• Documented physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
• Conferred with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
• Reviewed purchasing decisions, orders and vendor contracts to ensure requests are met in a timely manner.

CUSTOMER SERVICE REPRESENTATIVE - Customer Contact Channels

(2015-11 - 2016-10)

• Received inbound customer Service Calls for T-Mobile wireless customers, T-Mobile Retail Sales associates in-store and tech support calls for Cox Internet customers.
• Processed plan/feature/account changes for customers.

PARTS SALES ASSOCIATE - Sears Call Center

(2012-02 - 2012-09)

• Received inbound customer service calls for Verizon Wireless Prepaid
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Provided superior customer service to ensure satisfaction and maintain excellent reputation of Sears' products and services.
• Managed conflict resolution between staff/customers with a view to bring harmony in view.

CUSTOMER SERVICE REPRESENTATIVE - APAC

(2011-02 - 2012-02)

• Handled inbound calls for extensions, disconnect notices, balances and due dates for Verizon Wireless Prepaid.
• Review charges on bill.
• Ensured customer had adequate information on credit reports and was properly updated.
• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Identified emerging markets and market shifts while being fully aware of new products and competition status.
• Maintained financial security by following internal controls.

CUSTOMER SERVICE REPRESENTATIVE - Afni

(2008-11 - 2009-04)

Answered and resolved clients inquiries through the use of effective listening, written and verbal communication skills for Verizon Wireless