Ayesha Abrar

Motivated IT and cybersecurity professional with hands-on experience in system configuration, vulnerability assessment, and threat detection through immersive career simulations in the QuickStart Cybersecurity Program. Developed practical skills in network security, Windows/Linux systems, SIEM monitoring, log analysis, and incident response within simulated enterprise environments. Demonstrates strong problem-solving abilities, attention to detail, and the ability to analyze security events and support mitigation efforts in fast paced environments.

Brings a collaborative mindset and a willingness to learn new tools, technologies, and best practices to support organizational IT and security operations. Eager to start a career in roles such as Entry Level Cybersecurity Analyst, SOC Analyst, IT Support Specialist, Help Desk Analyst, or IT Support Technician.

Tech Support Consultant at Nagarro Inc. (Contract with the Department of Education) (2022-08 – 2023-11)

• Provided technical support for Department of Education staff, troubleshooting user account, access, and system issues across Windows and macOS environments.
• Managed end-user account provisioning, de-provisioning, and role-based access controls, ensuring secure access to DOE applications and platforms.
• Resolved 50+ support requests daily through phone, email, and ticketing systems while maintaining accurate documentation in ServiceNow, Oracle, and Cherwell.
• Assisted users with credential management, password resets, and security-related issues within Microsoft 365 and Google Workspace environments.

Direct Support Professional at Jewel Human Services (2019-06 – 2021-07)

• Provided direct support and assistance to individuals with intellectual and developmental disabilities, promoting independence through daily living, self-care, and medication management activities.
• Maintained accurate service documentation, monitored client progress, and prepared detailed reports to ensure compliance with care plans and organizational requirements.

STEM College Tutor at RF CUNY Department at Borough of Manhattan Community College (2017-09 – 2019-05)

• Tutored 15–20 students per semester in Chemistry I & II and Calculus I & II, simplifying complex concepts and improving academic performance.
• Developed and implemented personalized learning strategies that increased student comprehension, engagement, and exam preparedness.
• Led interactive tutoring sessions, identifying learning gaps and providing targeted academic support to address coursework challenges.
• Helped students build confidence and achieve academic success, with many earning grades of B or higher on exams and course assessments.

Computer Lab Assistant at Borough of Manhattan Community College (2016-09 – 2016-12)

• Assisted students and faculty with computer lab resources, research databases, printing services, and basic technical support.
• Maintained computer lab operations by troubleshooting user issues and ensuring equipment and materials were available and functional.
• Monitored lab activities, enforced policies and procedures, and supported the secure and efficient operation of the facility.

Cybersecurity Bootcamp Certificate – QuickStart (2026-04 – 2026-08)

Associate of Science – Borough of Manhattan Community College (2019-05)