Ayesha Akhter

Versatile security professional with a proven track record in safeguarding assets and individuals, backed by extensive customer service experience across diverse industries. Adept at implementing comprehensive security protocols, including surveillance operations, access management, and swift incident response. Holds specialized certifications in unarmed and armed security practices, as well as arrest authority procedures.

Combines vigilant protection skills with a client-focused approach, ensuring both safety and satisfaction in high-stakes environments. Committed to continuous improvement in security methodologies and emergency preparedness.

Unarmed Security Officer at Allied Univerrsal (2024-11 – Present)

• Monitor and safeguarded premises, ensuring the safety of employees, visitors, and property through regular patrols and surveillance.
• Respond promptly to alarms, emergency situations, and suspicious activity, following established security protocols to de-escalate incidents.
• Maintain clear and detailed incident reports, aiding in post-incident investigations and ensuring compliance with company policies.
• Collaborate with local law enforcement and emergency services, enhancing response efficiency during critical events.

Customer Service Associate at Amazon Fresh Store (2024-07 – 2024-10)

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Handled billing and payment issues by following guidelines and resolving disputes.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Unarmed Security Officer at Integrated Security Services (2020-06 – 2024-03)

• Monitored assigned posts, entrances, and surrounding areas to maintain a safe and secure environment for staff, visitors, and property.
• Conducted routine patrols, reported incidents, enforced site policies, and responded professionally to safety concerns or emergencies.

GED in High School Equivalency – VIRGINIA DEPARTMENT OF EDUCATION (2024-08)