Aylssia Ayers

Server and Bartender with over a decade of experience in dynamic hospitality environments, known for elevating guest experiences through innovative service techniques and cultural insights. Excels in conflict management and process optimization, fostering seamless team collaboration and guest satisfaction. Passionate about customer service and experience enhancement with a focus on attention to detail and effective communication.

Server - Lainey Wilson's Bell Bottoms Up - Nashville, TN

(2025-03 - 2025-09)

• Efficiently manage high-paced service, enhancing guest satisfaction and team collaboration.
• Ensure meticulous attention to detail, improving suggestive selling techniques.
• Adhere to service protocols, optimizing guest experience and maintaining cleanliness.
• Contribute to a clean environment and foster teamwork for seamless operations.
• Introduced creative upselling techniques, leading to meaningful progress in guest satisfaction and check averages.

Server - Ole Red BNA - Nashville, TN

(2024-03 - 2025-01)

• Served numerous guests daily, ensuring prompt and personalized dining experiences.
• Enhanced team collaboration to boost customer satisfaction and streamline operations.
• Mastered menu details and preparation standards to provide informed recommendations.
• Adapted swiftly to high-pressure environments, maintaining service quality.
• Contributed to a welcoming atmosphere, fostering repeat patronage.

Server/Bartender - BB King's Blues Club - Memphis, TN

(2019-04 - 2023-12)

• Welcomed guests, enhancing their dining experience with cultural understanding and menu guidance.
• Managed financial transactions, ensuring accuracy and accountability.
• Facilitated communication across languages, improving service quality.
• Supported guests in excursion choices, boosting satisfaction and engagement.
• Guided guests through menu selections and local experiences, ensuring memorable visits and fostering positive word-of-mouth for the venue.

Server/Bartender - Longhorn Steakhouse - Collierville, TN

(2014-08 - 2019-03)

• Managed high-volume tables, enhancing guest satisfaction during peak hours.
• Ensured compliance with alcohol regulations, maintaining a safe environment.
• Processed payments swiftly through POS, improving transaction efficiency.
• Delivered diverse food and drinks, elevating guest dining experience.
• Upsold menu specials and signature cocktails, driving increased guest satisfaction and contributing to steady revenue growth.

High School Diploma - Craigmont High School (2014-05)