Ayo Onayemi

Detail-oriented and proactive Revenue Operations Specialist with 5+ years of experience in revenue cycle management, order processing, insurance claims, and cross-functional collaboration. Skilled in Salesforce, EHR, and process improvement, with a track record of reducing denials, enhancing workflow efficiency, and supporting vendor partnerships. Adept at solving complex operational issues and driving scalable solutions in fast-paced, high-volume environments.

Revenue Cycle Specialist II (Contract) at Davita Healthcare (2025-06 – 2025-12)

• Managed multiple concurrent workstreams including Medicare Bad Debt (MCBD), patient balance claims, cash corrections, and reimbursement reviews in a high-volume environment.
• Reviewed and resolved MCBD and patient claims, including analysis of EOBs and remittance advice, maintaining 98-100% accuracy, proper documentation, and compliance with payer and internal requirements and prompt turnaround.
• Performed cash correction analysis and adjustments, validating payer coding and posting accuracy, researching discrepancies, and applying root-cause analysis.
• Created SME documentation covering remittance processing, payer requirements, and reimbursement procedures, including MCBD & Bad Debt.

Revenue Cycle Specialist at Mount Sinai Health System (2022-12 – 2025-02)

• Managed complex claims and payer workflows across multi-specialty practices.
• Investigated and resolved claim underpayments/denials through detailed EOB review and payer follow-ups.
• Partnered cross-functionally with coding and billing teams to reduce billing errors by 18%.
• Drove accuracy and documentation improvements in claims management tools.

Billing & Collections Analyst at Willow Health (2021-08 – 2022-12)

• Handled a high-volume portfolio (10K+ patient accounts/month), ensuring timely collections.
• Improved claims submission workflows in partnership with IT, reducing processing time by 20%.
• Tracked trends in contested claims, achieving 92% resolution success on appeals.

Insurance Verification Specialist / Customer Success Analyst at AXA (2016-02 – 2022-11)

• Liaised with payers and patients to verify coverage, benefits, and authorizations.
• Built and led customer training documentation for healthcare CRM adoption.
• Created and managed centralized knowledge resources, improving response times.
• Resolved escalated inquiries from internal teams and vendors, helping maintain SLA metrics.

MBA – University of the People

BSc in Political Science – Redeemer's University