Aysia Rivers

Certified Medical Assistant with 5+ years of healthcare experience supporting patients in hospital, primary care, specialty care, and mental health settings. Experienced in patient care, clinical documentation, vital signs, blood draws, EKGs, telephone triage, appointment coordination, medical records, and communication with healthcare teams. Additional experience as a Pharmacy Technician, providing knowledge of pharmacy operations and customer service.

Strong attention to detail, professionalism, empathy, and ability to work effectively in fast-paced healthcare environments. Seeking a remote healthcare, member services, patient support, pharmacy support, or healthcare operations position.

Inpatient Mental Health Nursing Assistant at Ralph H. Johnson VA Medical Center (2023-06 – Present)

Provide direct support and assistance to veterans in an inpatient mental health setting while maintaining professionalism and patient dignity.

• Perform blood draws and EKGs as ordered by providers while following established clinical procedures.
• Obtain and document vital signs, including weight, blood pressure, pulse, temperature, and respiratory rate.
• Monitor veterans for changes in behavior, mood, skin color, appetite, and overall condition and communicate concerns to appropriate healthcare staff.
• Assist with personal hygiene, toileting, and other patient-care needs.
• Support Registered Nurses with hazardous-item round checks to promote a safe patient-care environment.
• Obtain glucose readings using a glucose monitoring machine and communicate relevant information to healthcare staff.
• Work collaboratively with nurses and other healthcare professionals to support patient safety and quality care.
• Maintain professionalism and effective communication while working with patients, families, and healthcare team members.

Certified Medical Assistant at Palmetto Primary Care (2022-08 – 2023-03)

• Conducted EKGs, ear irrigation, and blood draws with accuracy and attention to clinical procedures.
• Administered injections and assisted with wound dressings.
• Obtained and documented patient vital signs, including weight, blood pressure, pulse, temperature, and respiratory rate.
• Provided direct patient support while promoting comfort and professionalism.
• Assisted with patient appointments and medical records.
• Communicated effectively with patients and healthcare team members.

Pharmacy Technician at Walgreens Pharmacy (2021-08 – 2022-08)

Supported daily pharmacy operations while providing professional and courteous customer service.

• Assisted patients with pharmacy-related questions and directed concerns to the appropriate pharmacist when necessary.
• Supported prescription processing and pharmacy workflow while maintaining accuracy and attention to detail.
• Worked with pharmacy staff to maintain an organized and efficient work environment.
• Handled patient information professionally and maintained confidentiality.
• Balanced customer service responsibilities with the need for accuracy in a fast-paced pharmacy environment.

Certified Medical Assistant at MUSC East Cooper Urology (2021-01 – 2022-08)

• Prepared examination rooms, equipment, and procedure trays for medical procedures.
• Assisted providers with prostate biopsies, vasectomies, cystoscopies, pelvic examinations, video urodynamics, bladder ultrasounds, and catheter changes.
• Triaged patients by telephone and in person with professionalism and efficiency.
• Communicated diagnostic test results to patients under physician supervision.
• Collaborated with healthcare team members to support efficient patient care.
• Prepared reports and supported workflow and quality-improvement processes.
• Followed sterilization, packaging, and assembly procedures for medical and surgical equipment.

Direct Support Professional at Disability Board of Charleston (2017-03 – 2021-12)

• Provided transportation for clients attending appointments and recreational activities.
• Assisted clients with personal care and daily activities.
• Maintained safe and clean environments for clients.
• Demonstrated patience, empathy, and professionalism when supporting individuals with disabilities.

Stocker at Michael's (2016-02 – 2017-08)

• Managed inventory stocking and maintained organized product displays.
• Assisted customers with product questions and selections.
• Organized and processed weekly shipments with attention to detail.
• Collaborated with team members to support efficient store operations.

Medical Assisting – Trident Technical College (2020-08)

High School Diploma – West Ashley High School (2016-05)