Senior Community Manager at Urban Phenix (2024-05 – Present)
- Provides oversight of operational and financial performance for a 177-unit Class B multifamily asset, driving revenue growth, asset preservation, and long-term portfolio stability through occupancy management, market analysis, and resident retention
- Directsrevenue optimization by leveraging market intelligence, pricing analysis, leasing performance metrics, and operational forecasting, while sustaining 98% net leased and 96% occupancy, increasing lead-to-lease conversions by 7% year over year
- Drive financial performance through oversight of collections, delinquency mitigation, and revenue management initiatives, maintaining a 6% delinquency rate and 89%+ resident retention while strengthening cash flow, Net Operating Income (NOI), and overall asset value
- Offers subject matter expertise on Colorado landlord-tenant law, Fair Housing regulations, and organizational policy, mitigating legal risk through compliant operational practices, policy implementation, and cross-functional leadership
- Design, develop, and implement comprehensive Standard Operating Procedures (SOPs) to standardize workflows, strengthen compliance, improve operational consistency, and support scalable business growth across multiple operational functions
Single Family Rental (SFR) Assistant Portfolio Manager at Atlas Real Estate (2022-05 – 2024-05)
- Co-Managed in operational leadership across a diverse Colorado portfolio of 300+ single-family, commercial, and multifamily assets, partnering with executive leadership to optimize asset performance, operational efficiency, and portfolio growth
- Directed portfolio-wide leasing, renewal, and occupancy strategies through data-driven forecasting, market analysis, and proactive lease lifecycle management, increasing portfolio occupancy to 98% within six months while supporting long-term revenue growth
- Collaborated with executive leadership and cross-functional teams to implement operational initiatives that enhanced portfolio performance, streamlined property operations, and improved the resident experience across multiple asset classes
- Partnered with real estate professionals to guide prospective renters through the homeownership transition process, providing program education, scheduling property tours, and serving as the primary showing assistant throughout the home search experience
- Coordinated residential real estate transactions by preparing and reviewing transaction documentation, facilitating communication among buyers, agents, lenders, and title companies, and ensuring compliance leading to the closing process
Executive Manager at Dunmire Property Management (2020-06 – 2022-04)
- Managed operations for a portfolio of 4+ multifamily communities averaging 200+ units across Southern Colorado Springs, leading asset stabilization initiatives, operational improvements, regulatory compliance, and resident experience strategies for C- and D-class properties.
- Directed large-scale resident transition and rehabilitation initiatives involving 600+ residents impacted by environmental remediation efforts, including abatement, mold mitigation, and meth remediation, coordinating cross-functional teams, vendors, compliance requirements, and resident communication strategies to ensure safe and successful relocations
- Oversaw financial performance through strategic budget management, expense optimization, financial reporting, market analysis, and operational forecasting, implementing cost-control initiatives that improved asset performance and supported long-term investment objectives
Property Manager at Dunmire Property Management (2019-09 – 2020-06)
- Recognized the learning and performance gaps for the leasing team and motivated to ensure they are getting the training and education needed to build skills and succeed in their role
- Capable of managing massive renovations, upgrades, and large-scale maintenance projects within budget and timelines
- Supported attorneys in court proceedings, clerical tasks, and client meetings, along with representing the company in resident disputes and trial cases
Assistant Property Manager at Dunmire Property Management (2019-02 – 2019-09)
- Partnered with Property Manager to oversee day-to-day operations of residential communities, ensuring compliance, efficiency, and resident satisfaction
- Supported rent collection processes, monitored delinquencies, and followed up on outstanding balances in accordance with established procedures
- Managed day-to-day leasing operations, including prospect follow-up, tour scheduling, application processing, and lease execution to drive occupancy goals of 95%
Assistant Property Manager at Colorado Springs Apartment Management (CSAM) (2018-08 – 2019-02)
- Supported daily operations of a high-volume multifamily community (192 units), ensuring consistent occupancy and operational stability in a Class C-D asset
- Managed rent collections and delinquency accounts, achieving 89% monthly collection rates while reducing outstanding balances through payment plans and consistent follow-up
- Assisted with leasing activities, maintaining 15–30% lead-to-lease conversion rates through prompt follow-up, tours, and application processing
Leasing Manager at MTC Properties, LLC (2018-05 – 2018-08)
- Managed leasing operations for a multifamily residential community portfolio spanning 79 units, consistently achieving 95–97% occupancy rates through strategic leasing execution and lead management
- Facilitated full-scale resident relocation for a 92-unit renovation project, coordinating temporary and permanent moves while maintaining resident satisfaction and minimizing vacancy loss
- Partnered with vendors to coordinate abatement scheduling, pest control infestation remediation, and clubhouse demolition scope, ensuring projects were completed on time and within budget
Residential Manager at MTC Properties, LLC (2016-06 – 2019-02)
- Managed daily operations for residential portfolio of thirty doors, maintaining an average occupancy rate of 95–98% through proactive leasing strategy and tenant retention initiatives
- Conducted property inspections and turnover coordination, reducing vacancy downtime by 10–20% through faster unit readiness and improved scheduling
- Ensured compliance with lease agreements, HUD/housing regulations, and property standards while mitigating risk and reducing legal escalation
