Supply Chain Customer Excellence Specialist - Deoleo USA INC - Dallas, TX
(2022-12)
- Oversee successful order fulfillment and monitor SAP system updates from order entry through invoicing.
- Create manual orders in SAP for non-EDI accounts and support customer portals for order confirmation.
- Research and resolve deductions for national accounts.
- Maintain daily and weekly reporting on order and deduction status.
- Collaborate with internal teams including Logistics, Sales, and Finance to support the full Order-to-Cash process.
- Identify and implement process improvements within Customer Service operations.
- Coordinated PO delivery timelines by requesting extensions due to logistical constraints, ensuring alignment with MABD deadlines.
- Managed PO release decisions by evaluating product transfer feasibility between POs and communicating with cross-functional teams.
Customer Service Representative - American Airlines - Fort Worth, TX
(2021-07 - 2022-12)
- Handled over 80 customer calls daily, identifying needs and providing effective solutions.
- Consistently exceeded call targets while maintaining high customer satisfaction.
- Maintained composure under pressure to resolve disputes and deliver friendly service.
- Assisted customers with flight arrangements, reservations, and special services.
- Provided accurate information on flight schedules, delays, and cancellations.
- Fostered strong team relationships and volunteered to support coworkers as needed.
Front End Manager - Kroger - Allen, TX
(2015-10 - 2021-07)
- Supervised front-line associates and ensured smooth front-end operations.
- Delivered excellent customer service and resolved inquiries and complaints.
- Administered disciplinary actions and provided employee training.
- Managed bookkeeping and accounting activities at the front-end office.
- Resolved workplace conflicts while maintaining customer satisfaction.
Cashier - Kroger - Allen, TX
(2007-10 - 2012-07)
- Opened and closed store operations five days a week.
- Increased product sales through effective customer engagement.
- Enhanced customer loyalty through exceptional service.
- Managed cash discrepancies and ensured accurate transactions.
Sales Associate - Point 180 - Fort Worth, TX
(2012-07 - 2014-04)
- Built a network of qualified leads through face-to-face meetings, referrals, and canvassing.
- Sold Vonage services, consistently achieving monthly sales goals (50–70 sales/month).
- Utilized Salesforce.com for sales tracking and time management.
- Identified customer needs and promoted current offers to support the sales team.
