Aziz Siddiqui

Experience in Contact center technology skill set with Genesys Pure cloud resource with hands on experience in implementing pure cloud solutions.

Experience in planning and implementation and migration from different voice technologies like Avaya, Cisco to Genesys Pure Cloud upgrade globally, worked on various versions of collaboration software maintain Enterprise Voices Services to support 80,000 hospitals and 200,000 Phones all over US and Canada. Experiences in Voices Services is involved in architect and design planning the upgrade configuration or design changes. We also review minor releases, including engineering specials and patches, to determine if they resolve an issue or offer a bug fix that is essential to our environment.

Experience in using network management using tools such as SNMP to maintain the network.

Experience in the migration of large-scale enterprise networks. Strong interpersonal skills and ability to communicate with Business to solve problems in efficient manner.

• Experience in Migrations from Genesys Pure Connect Avaya to Genesys Cloud CX.
• Experience in Support IVR and Routing call flows under Genesys cloud for clients.
• Experience in support and end to end product validation during testing cycles of various clients.
• Experience in Genesys Cloud CX Architect, Inbound, Outbound and In Queue Call Flows, Dialog Engine Bot Flow or Dialog Flow CX, Design and implement Omni Channel.
• Experience in Scheduling and administration of call center agents and help WFM admin with their tasks when required for questions and bulk loads.
• Experience in Genesys WWE controls the SIP settings for Genesys Soft phone.
• Experience on Genesis interaction administrator to create soft phones, desk Phones workflows.
• Experience on Genesis interaction administration for New SIP phones.
• Experience in Genesys WWE and Genesys Soft phone in a VDI Environment.
• Experience in designing, developing, implementing, and supporting applications, systems.

EDUCATION& CERTIFICATIONS:

• Cisco Certified Network Associate (CCNA)
• Master’s in information system and management, Melbourne, Australia.(2000 – 2002)
• Bachelor’s in computers science, Hyderabad, India. (1994 –1997)
• Diploma in Hardware in Engineering, Apple Computers Education. (1994 – 1997)