Azuree Reynolds

Customer Service Specialist with over 11 years of experience in fast-paced environments, including remote roles. Proven ability to manage high call and email volumes, resolve complex issues, and maintain a calm, professional demeanor under pressure. Skilled in virtual communication, CRM systems, and problem-solving. Committed to delivering empathetic, effective, and efficient customer support from a remote setting.

Resolution Specialist/Clinical Trial Navigator - Walgreens - Ann Arbor, MI

(2025-10)

Assist patients to find, understand, and enroll in clinical research studies.

Customer Service Representative - Everise - Ann Arbor, MI

(2022-11 - 2025-03)

• Delivered remote customer support through phone and email channels, maintaining KPIs in response time and satisfaction.
• Resolved complex issues with empathy, achieving high first-contact resolution rates.
• Documented interactions and escalations in CRM systems, contributing to knowledge base improvements.
• Recognized for professionalism and reliability in remote team settings.

Information Specialist - Third Circuit Court of Michigan - Detroit, MI

(2019-03 - 2022-11)

Managed sensitive court records, ensuring accuracy and security in digital archiving.

• Collaborated with legal teams virtually to resolve data discrepancies.
• Developed internal guides for remote data validation protocols.

Call Center Representative - Archway Marketing - Romulus, MI

(2012-02 - 2019-03)

• Handled up to 150 inbound calls daily, offering customer support and resolving service issues.
• Created internal documentation and quick-reference materials to improve remote training efficiency.
• Promoted customer retention through personalized, solution-focused communication.

High School Diploma - Inkster High School (2008 - 2012)