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Experienced Security Manager and Office Administrator with strong skills in customer service, resident relations, conflict resolution, and team leadership. Known for maintaining a professional environment, completing accurate reports, and supporting leasing teams with tours, inquiries, and office tasks. Seeking a Leasing Agent or Office Administrative role where communication and organizational strengths are valued.

Security Manager/Office Administrator/Leasing Support at Security Engineers, Inc. (2016-02 – 2026-02)

• Managed daily operations and supervised staff to maintain a safe, professional, and welcoming environment.
• Provided front-office support including phones, scheduling, filing, and reports.
• Assisted leasing teams by greeting prospects, answering questions, and directing them to available units.
• Conducted property walk-throughs, documented issues, and communicated with management.
• Delivered excellent customer service and handled conflicts professionally.
• Trained new employees on procedures and communication.
• Supported resident relations and completed DARS, incident reports, and maintenance requests.

Field Supervisor / Security Officer at Security Engineers, Inc. (2016-02 – 2018-02)

• Supervised officers, handled scheduling, and ensured compliance.
• Responded to calls, inspected work areas, and maintained safety.
• Reviewed reports and addressed officer concerns.
• Supported training and onboarding.

Security Officer / Shift Leader at US Security & Associates (2011-03 – 2016-01)

• Patrolled assigned areas.
• Observed facilities for safety hazards.
• Contact emergency responders when needed.
• Monitored metal detectors and protected company property.

Business Administration – National College of Business & Technology (2010-08 – 2011-09)