B Pereira

Delivered exceptional customer service by assisting guests with carryout orders, ensuring a positive and efficient ordering experience. Accurately processed phone, online, and in-person orders while maintaining attention to detail and order accuracy. Packaged and organized orders to ensure food quality, presentation, and completeness before guest pickup.

Restaurant Team Member - To-Go at Texas Roadhouse (2023-01 – Present)

• Delivered exceptional customer service by assisting guests with carryout orders, ensuring a positive and efficient ordering experience.
• Accurately processed phone, online, and in-person orders while maintaining attention to detail and order accuracy.
• Packaged and organized orders to ensure food quality, presentation, and completeness before guest pickup.
• Coordinated with kitchen staff and management to meet order deadlines and communicate accurate pickup times.
• Maintained knowledge of menu items, specials, and ordering platforms to assist guests and answer questions.
• Followed food safety, sanitation, and workplace safety standards in a fast-paced restaurant environment.
• Collaborated with team members to support restaurant operations and provide efficient service during high-volume periods.

Server at Applebee's (2024-09 – Present)

• Provided attentive and professional customer service in a fast-paced dining environment, ensuring guest satisfaction throughout the dining experience.
• Maintained thorough knowledge of menu items, daily specials, and promotions to answer guest questions and make recommendations.
• Managed multiple tables simultaneously while prioritizing efficiency, accuracy, and quality service.
• Processed cash, credit card, and digital payments while balancing transactions accurately.
• Collaborated with kitchen staff, hosts, bartenders, and management to ensure timely service and resolve guest concerns.
• Followed food safety, sanitation, and restaurant operating procedures to maintain a clean and safe environment.
• Built strong communication, multitasking, conflict-resolution, and teamwork skills while serving a diverse customer base.

Bachelor of Arts in Psychology – Westfield State University (2023-01)

– Peabody Veterans Memorial High School (2019-01 – 2023-12)