B Spence

Training Coordinator with 13+ years of experience managing compliance, employee onboarding, and complex training operations in highly regulated environments. Experienced managing government-required certifications for 20 offshore drillships while coordinating with executives, rig management, vendors, and regulatory bodies. Recognized for improving onboarding processes, building strong client relationships, and solving complex scheduling challenges in fast-paced, deadline-driven environments.

Training Coordinator at Maersk Training Inc (2017-10 – 2026-08)

Served as Team Lead and Global Point of Contact (2020–2026), providing guidance to coordinators and supporting global training operations.

• Facilitated global team meetings to identify operational challenges and improve client and coordinator support.
• Coordinated government-required training and certification compliance for 20 offshore drillships, supporting one of Transocean's largest training portfolios.
• Managed complex scheduling around offshore rotations, domestic and international travel, and regulatory deadlines.
• Built trusted relationships with Rig Managers, OIMs, executives, vendors, and training providers.
• Helped launch and administer Transocean's offshore new-hire training program, onboarding hundreds of offshore crew members.
• Negotiated cost-effective training solutions while ensuring compliance with government and industry regulations.
• Cross-trained colleagues on internal systems and business processes.
• Super User for Microsoft 365 Business Central and Customer Hub Global.
• Maintained accurate compliance records across multiple business systems.

Office Manager and Training Coordinator at Safety Management Systems (2016-01 – 2017-10)

Joined the company following Petrofac's training division acquisition and supported operations during the startup transition.

• Primary point of contact for clients and training participants.
• Coordinated training schedules, maintained compliance records, and managed course calendars.
• Oversaw office operations, including supplies, budgets, and petty cash.
• Recognized as a standout employee for adaptability, initiative, and willingness to take on responsibilities beyond assigned duties.

Project Administrator at Petrofac Training (2012-10 – 2015-12)

• Coordinated international travel, executive meetings, training courses, and departmental calendars.
• Managed budgets, expense reporting, customer support, and administrative operations.
• Wrote policies, procedures, reports, and technical documentation.
• Promoted multiple times based on performance, adaptability, and problem-solving in a fast-paced environment.
• Received the 2014 Team Responsiveness and Integrity Award as part of the Business Support team.

Customer Service Representative at AT&T (2011-03 – 2012-10)

• Ranked in the top 5% of performance metrics.
• Resolved billing, technical, and service issues while maintaining high customer satisfaction.

English Instructor at Chung Dahm Institute (2010-03 – 2010-12)

• Taught English as a second language to more than 100 students each week, ages 4–13.
• Planned and led classroom instruction, enrichment activities, and student engagement programs.
• Collaborated with staff to coordinate class schedules and support student enrollment.

Master of Arts in Folklore and Children's Literature – University of Louisiana at Lafayette