Trainer - G2 Company SFO Airport - San Francisco, CA
(2024-11)
- Train the G2 staff on the day to day upgrade model of the training.
- Conduct the new training model to Wheel Chair agents.
- Conduct training for new staff (Join the G2 team)
- Be present on the floor to observe the wheel chair agent and other staff and make sure that the follow the rule and regulations.
- Be as a back stop for the dispatcher during the evening shift and morning shift.
- Train new employees on guarding the aircraft.
- Conduct training for staff on Security Search of the aircrafts.
- Monitor the shift employees.
Assistant Manager - ECONO - San Jose & Martinez
(2023-11)
- Support manager and owner on daily reporting and weekly orders.
- Main liaison between business owners and vendors to ensure deliveries and payments are timely and accurate.
- Review new and existing products with customers to determine alignment with needs.
- Increased sales with existing customer base on use of new and existing products.
- Identified and acquired new customers through site visits to new areas and existing customer referrals.
Senior Regional Administrative/Human Resources - United Nations Assistance Mission in Afghanistan (UNAMA) - Eastern Region Jalalabad, Afghanistan
(2005-10 - 2023-12)
- Supervised Human Resources Assistants in carrying out all human resources administrative transactions.
- Be Part of Interview Panel.
- Prepare the Written test paper.
- Assistant the HR Officer in long list of the Resumes and short listing of the Candidates.
- Assisted in recruitment and placement procedures; facilitated selection of highly qualified candidates to meet the organization's requirements.
- Conducted exit interviews for separating staff.
- Conducted research and prepared written responses to queries related to HR matters.
- Translate all training models for National staff.
- Administered entitlements and benefits in line with conditions of service, staff regulations, and rules.
- Participated in mission planning process, prepared documentation and data for staffing requirements and organizational structure.
- Translate all invoices from Persian to English and vis versa.
- Translation services streamlined and expedited process of payments.
- Work on training models reduced attrition and increased productivity on new hires.
Admin / Customer Service Assistant - United Nations Office for Project Services (UNOPS) - Eastern Zone Jalalabad, Afghanistan
(2004-09 - 2005-09)
- Focused on providing high levels of service to increase overall customer satisfaction:
- Responding to Inquiries: Answering questions from customers via phone, email, chat, or in-person about products, services, and policies. Managed escalation as needed.
- Maintained Customer Records: Updating customer records and ensured that all interactions were properly documented in the system.
- Handled Complaints and Issues: Resolved complaints, provided solutions, and addressed any issues customers face in a timely and professional manner.
- Processed Orders and Transactions: Assisting customers with placing orders, processing payments, and managing returns or exchanges.
- Adhered to Policies and Procedures: Ensuring that all customer interactions comply with the company's standards and policies.
- Worked with various vendors to ensure clients needs were addressed:
- Managed supplier performance based on key criteria (product quality, on-time delivery, market price competitiveness).
- Traveled to UNAMA regional offices to negotiate lease agreements with landlords, inspect ownership and other documents, brief prospective vendors/contractors, discuss procurement terms and conditions, and conduct bidding exercises.
- Received numerous letters of satisfaction from customers and vendors.
- Had lowest average processing time for resolving customer issues.
