Business Operations professional with comprehensive experience supporting office management, bookkeeping, payroll, human resources, and workplace safety compliance within fast-pace
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Business Operations professional with comprehensive experience supporting office management, bookkeeping, payroll, human resources, and workplace safety compliance within fast-paced environments. Proven ability to coordinate between field and administrative teams while maintaining accurate financial records, job costing, and compliance documentation. Experienced in streamlining processes, developing standardized systems, and improving reporting efficiency to support daily operations.
Proficient in QuickBooks, Excel, and Microsoft Office, with OSHA certification and a strong reputation for organization, reliability, and clear communication with employees, vendors, and clients.
BUSINESS OFFICE MANAGER at LIGHTNING STEEL INC. (2024-01 – Present)
Provided administrative and operational support for a construction company, including job tracking, reporting, and internal documentation. Created and maintained Excel spreadsheets to track job hours, labor distribution, and project progress, while coordinating daily field reports for accurate payroll and job costing. Streamlined office processes, developed standardized templates, and improved receipt, expense, and scheduling systems to increase efficiency.
Managed daily office operations, scheduling, and communication between office and field teams. Maintained financial records, processed invoices, created new systems to help efficiency, supported AP/AR functions, and served as a primary point of contact for employees, vendors, and clients.
BUSINESS OFFICE MANAGER (HUMAN RESOURCES/SAFETY COMPLIANCE) at WAHOO BUILDERS INC. (2022-01 – 2024-12)
Supported business operations and HR functions, including employee onboarding, hiring coordination, and confidential record management. Served as a point of contact for employee policy and payroll-related inquiries while maintaining organized personnel and compliance documentation. Streamlined internal documentation and communication processes to improve efficiency.
Assisted with workplace safety compliance by tracking OSHA records, incident reports, and required certifications, coordinating safety training, and supporting audit readiness. Collaborated with management and field teams to address safety concerns and reduce job-site risk.
CLAIMS CUSTOMER REPRESENTATIVE at GEICO INSURANCE COMPANY (2020-01 – 2022-12)
Managed auto insurance claims from initial report through resolution while providing exceptional customer service in a fast-paced, high-volume environment. Reviewed and processed claims by gathering detailed information, verifying coverage, and ensuring compliance with company policies and state regulations. Communicated directly with policyholders, claimants, and third parties to explain claim status, coverage decisions, and next steps, maintaining professionalism and empathy throughout the process.
Investigated claim details, resolved discrepancies, and coordinated with adjusters, repair facilities, and internal departments to ensure timely and accurate claim handling. Maintained thorough documentation of all interactions and consistently met performance metrics related to productivity, accuracy, and customer satisfaction.
BACHELOR OF BUSINESS ADMINISTRATION in Business Administration – USF
ASSOCIATES OF ARTS in Arts – PASCO HERNANDO
HIGH SCHOOL DIPLOMA – DEANE BOZEMAN HIGH SCHOOL
