Sales Associate - American Eagle - Lynnhaven, Virginia
(2025-05 - 2026-02)
- Guided customers in selecting merchandise, enhancing overall shopping experience.
- Demonstrated product knowledge to assist customers with inquiries and recommendations.
- Collaborated with team members to improve overall store performance by sharing best practices and offering support.
- Collaborated with team members to achieve sales goals and maintain store standards.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Ensured compliance with store policy during customer return and exchange transactions.
- Tagged and priced merchandise for display on the sales floor to attract customer interest.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server - Club 939 - Honolulu, Hawaii
(2022-08 - 2024-12)
- Promoted and sold products by identifying customer needs, providing informed recommendations, and creating a positive purchasing experience.
- Streamlined bottle preparation and delivery process, improving service time and elevating guest experience during peak hours.
- Demonstrated adaptability in a high-pressure environment by efficiently managing multiple guest requests, adjusting to dynamic situations, and maintaining exceptional service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated relationships with regular patrons, encouraging loyalty and repeat business through personalized service.
- Managed multiple tables simultaneously, ensuring consistent service quality under pressure.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess/Barback - Arlecchino - McMurray, Pennsylvania
(2019-01 - 2020-10)
- Coordinated with front and back-of-house staff to optimize guest flow and enhance fine dining standards.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Coordinated with front and back-of-house staff to manage guest flow, reduce wait times, and maintain fine dining standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Supported servers and food runners in maintaining a prepared dining area for seamless guest experiences.
- Assisted servers during peak times to expedite food delivery and ensure consistent guest satisfaction.
- Gained experience in various restaurant roles to support operational needs and improve service efficiency.
