Bailey Nola

Detail-oriented IT professional transitioning from the electrical trade into cybersecurity and systems support. Skilled in troubleshooting, network configuration, and cloud technologies with hands-on experience across Windows and Linux environments. Passionate about cybersecurity, Python, and network infrastructure, with a strong desire to protect and improve digital systems through continuous learning and certification.

Client Support Engineer - Accessium Group - Williamsville, NY

(2025-07)

• Serve as primary technical contact for healthcare provider clients.
• Troubleshoot, diagnose, and resolve client issues remotely via secure connections.
• Maintain and update client documentation and billing records.
• Collaborate with clients to assess needs and deliver timely solutions.

Technical Support Analyst - Highmark Health - Buffalo, NY

(2024-04 - 2024-12)

• Created and managed ServiceNow tickets to track IT service requests.
• Provided desktop and server support, including computer imaging and maintenance.
• Supported AWS and Azure environments for internal infrastructure.
• Delivered responsive client services to maintain operational efficiency.

Network Analyst - Catholic Health - Lockport, NY

(2023-09 - 2024-02)

• Configured network ports and monitored server performance.
• Installed and tested hardware to ensure secure network operations.
• Troubleshot network errors to enhance system reliability.

IT Asset Inventory Technician - M&T Bank - Cheektowaga, NY

(2023-02 - 2023-08)

• Managed IT assets and ServiceNow ticketing for system issues.
• Imaged and deployed workstations for enterprise users.
• Diagnosed and repaired device hardware and software malfunctions.

Electrician Apprentice - Brady Electric - North Tonawanda, NY

(2021-05 - 2021-12)

• Read and interpret blueprints for commercial electrical installations.
• Performed risk assessments and troubleshooting on electrical systems.
• Ensured compliance with safety and quality standards.

Electrician Apprentice - Hildreth Electric - Lockport, NY

(2021-02 - 2021-05)

• Installed certified electrical wiring and diagnosed circuit issues.
• Worked collaboratively with team members to resolve on-site challenges.

Cybersecurity Professional Certificate - Cybersecurity - University at Buffalo

Associate Degree - Liberal Arts and Sciences - Erie Community College