Parts Specialist - Audi Salt Lake City - Salt Lake City, UT
(2020-09)
- Developed strong accuracy and consistency in parts selection, ensuring customer satisfaction and efficient service
- Managed inventory, tracked stock availability, and performed full bin counts and adjustments to maintain accuracy
- Organized wholesale customer orders, building lasting business relationships that drive repeat business and customer satisfaction
- Demonstrated multitasking skills by handling multiple quotes and assisting advisors with time-sensitive needs under stress
- Consistently ranked in the top 2 of an 8-member department, contributing to monthly sales targets of $120k+
- Completed quarterly training sessions, gaining in-depth knowledge of brand products and customer service techniques
- Proficient in inventory management, ensuring accurate and up-to-date stock knowledge
- Excellent organization and relationship-building skills with wholesale customers
- Strong customer service skills, consistently creating a welcoming environment for new and repeat customers
- Proven ability to perform under stress, handling complex and time-sensitive tasks with ease
- Regularly engaged in brand-specific training to enhance product knowledge and improve customer interaction
- Familiarity with Audi's CDK systems for operational and troubleshooting support
Car Detailer - Audi Salt Lake City - Salt Lake City, UT
(2020-09)
- Provided detailed cleaning services, enhancing customer satisfaction with vehicle presentation
- Supported parts department as needed, contributing to the overall dealership experience
Upper Bay Technician - Utah Lubricants LLC - Salt Lake City, UT
(2020-05 - 2020-08)
- Demonstrated versatility within the role by mastering various systems such as electrical components or suspension parts in addition to general maintenance tasks like oil changes or tire rotations
- Contributed to the growth of the business, assisting in the training and development of new technicians entering the workforce
- Upheld brand reputation by adhering to strict quality control standards when performing maintenance or repairs on vehicles entrusted to our care
- Enhanced customer satisfaction by providing timely and professional repair services on a wide range of vehicles
- Ensured workplace safety by adhering to company policies and industry regulations during all repair procedures
