Baker Busulwa

Data Center fiber Technician (AWS Data Centers) - We Install IT - Half Moon Bay, California

(2026-03)

Install, repair, and maintain fiber-optic systems within the data center, including backbone links, cross-connects, and patch panels.

Perform detailed inspections of fiber infrastructure to ensure signal integrity, cleanliness, and compliance with standards.
Identify and troubleshoot fiber issues, such as attenuation, dirty connectors, microbends, or damaged strands, using tools like OTDRs, power meters, and visual fault locators.
Use specialized test equipment to measure performance, verify continuity, and certify fiber runs.
Perform splicing and termination (fusion splicing, mechanical splicing) to build or repair fiber links.
Ensure compliance with safety and operational procedures, including proper handling of fiber shards, laser safety, and data center access protocols.
Maintain accurate documentation, including work orders, fiber

Supervisor & IT Infrastructure Manager - Safari Security Services - Novato, California

(2023-04)

Manage ICT infrastructure and security equipment installations, achieving 95% customer proficiency in daily incident and activity updates through consistent communication
Develop and implement security policies, procedures, and emergency training drills, enhancing overall safety and readiness among staff
Track and maintain company assets and SOP compliance to ensure operational standards, supporting guard performance to meet daily KPIs
Enhance service delivery and accountability by monitoring guard activities and ticketing through Silvertrack, providing real-time updates to clients
Conduct regular customer updates via email and phone, and prepare weekly management reports, ensuring alignment and responsiveness

Head of IP Networks & NOC - Blue Crane Communication - Kampala, Uganda

(2016-04 - 2020-12)

Managed complex network protocols (BGP, OSPF, Static, MPLS, RIP) and core routing/switching to maintain network reliability, resolving over 100+ support tickets monthly with 95% customer satisfaction
Manage ISP Network infrastructure, Conducted daily diagnostics, backups, and equipment health checks, leading network transmission upgrades (Core Routers,Switches,Servers ,GPON, XPON, FTTH, Microwave(p2p,p2mp,Wlan) to optimize performance.
Improved network health and response times by deploying monitoring tools (Nagios, PRTG) for real-time data, ensuring proactive issue identification
Utilized V-tiger and OS-ticketing systems to streamline issue resolution timelines, enhancing customer support for leased lines, internet connections, and network setup
Led network project management initiatives, including weekly performance reports, to align stakeholders on project progress and network status

Application Developer / ICT Sales / Projects Coordinator - Real Systems Uganda - Kampala, Uganda

(2013-02 - 2015-04)

Managed installation, maintenance, and repairs for customer systems, including CCTV, access control, and VoIP, ensuring seamless operations and customer satisfaction.
Manage Network infrastructure, Conducted daily diagnostics, backups, and equipment health checks, leading network transmission upgrades (Routers,Switches,Servers , Microwave(p2p,p2mp,Wlan) to optimize
Installed and configured customer networks, VoIP systems, access controls, network printers, and desktop.

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