Product Mgr | Data | UAT | Client Exp | Software
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Driven and results-oriented professional with a unique blend of strategic leadership, project/product management, analytical, and support skills. Leveraging a Bachelor's degree in Psychology from the University of North Carolina and an Associate's in Culinary Arts (Summa Cum Laude) from Johnson & Wales University, and over 20 years experience in End-to-End Software Product Management, I bring a diverse perspective, a strong work ethic, and a keen eye for detail to every project. My core competencies include strategic planning, roadmap development, process optimization, cross functional coordination, and exceptional client management, complemented by a strong ability to provide efficient QA and User Acceptance testing, accurate data entry, comprehensive administrative support, and excellent customer service.
I excel at translating complex data into actionable insights, utilizing tools like Salesforce, Google Analytics, SQL, and the Microsoft Office Suite, and am adept at ensuring data accuracy and client satisfaction. I'm proficient in both Waterfall and Agile methodologies, ensuring projects are delivered on time and within budget. I'm passionate about driving operational excellence and enhancing client experiences through effective communication, meticulous planning, and a customer-centric approach.
Whether you need strategic guidance, project management expertise, data entry, QA testing, administrative assistance, or customer support, I'm here to help you achieve your business goals.
Supervised BAs and directed cross-functional teams, internal and 3rd party, owning timelines and deliverables
Strategically managed a $3 million annual budget for BAU and strategic enhancements, ensuring optimal resourcing and the delivery of a prioritized pipeline based on ROI, growth scalability, and competitive analysis
Transformed OnBrand360 from a customer pain point into a key sales differentiator and improved client satisfaction through platform enhancements, also enabling SaaS/B2B subscription offerings and API
Influenced executive leadership to recognize OnBrand360 as a strategic investment driving profit and growth
Led the end-to-end project management to transform disparate platforms into a unified, device-agnostic app with an overhauled UI
Managed requirements and use case documentation, data and process mapping, and system integrations for the implementation of a tailored Salesforce experience, encompassing Service Cloud and Field Service
Drove strategic alignment and delivery of key customer functionality by managing the Digital Strategic Roadmap and creating customer experience highlights for executive communication
Streamlined digital project lifecycles by implementing standardized Digital Intake and Governance processes, enhancing efficiency from ideation to execution
Enhanced team collaboration and information access by administering SharePoint, managing permissions, and designing internal sites and custom forms
Spearheaded User Acceptance Testing for Online Banking, developing comprehensive test plans, scripts, data requirements, and training materials for testers and test leads, ensuring successful system implementation
Partnered with developers, technology leads, and business partners to define system requirements, translating business needs into clear and concise System Use Cases and achieving OKRs/KPIs; SAFe 4.0 Certified Agilist
Established a centralized business rule repository and developed an inventory of 150 Use Cases for e-commerce processes, improving clarity, consistency, and knowledge management across teams
Coordinated cross-functionally with business, UX, and Development to translate complex business requirements into intuitive designs and functional specifications for system enhancements
Ensured successful system adoption and data integrity through proactive stakeholder communication, including design reviews and targeted training, alongside precise data mapping and rigorous SQL-based verification
Streamlined User Acceptance Testing (UAT) and production verification by developing and managing detailed scripts, scenarios, and defect tracking, ensuring high-quality system releases
Proactively developed and executed communication plans for all system releases, ensuring business partners were well-informed of upcoming changes and minimizing disruption
Served as primary liaison between clients, consultants, and operations, ensuring seamless communication and efficient issue resolution
Provided employee retirement plan education and facilitated enrollment, increasing participation
Delivered customer support, efficiently resolving inquiries and accurately processing savings plan transactions
