President and Chief Executive Officer (CEO) at Aramark Healthcare (2021-01 – 2026-05)
Led P&L, commercial strategy, and operational performance of a $5.1B healthcare service enterprise operating across thousands of high-volume locations while guiding a 14-member executive team and 300+ indirect reports to deliver record revenue growth.
- Drove revenue from $3.9B to $5.1B (the fastest growth period in company history) by modernizing the retail operating model, expanding concept offerings, and strengthening enterprise partnerships that increased brand reach and customer throughput.
- Oversaw a $1B+ retail foodservice portfolio and redesigned unit-level economics by optimizing labor models, strengthening supply-chain resilience, and deploying standardized operating procedures that improved speed, consistency, and profitability.
- Increased EBITDA from $130M to $225M (73% improvement) by embedding margin discipline, implementing cost-to-serve analytics, and elevating operational accountability across multi-unit retail environments.
- Achieved a 98.2% customer-retention rate by redesigning the customer-experience framework, standardizing service execution, and deploying a KPI-driven performance system that improved consistency across all retail locations.
- Elevated frontline engagement from 58% to 89% by driving a multi-year culture transformation focused on leadership capability, service excellence, and employee empowerment, resulting in three consecutive Best Places to Work awards.
- Expanded the retail concept portfolio from six to ten offerings and launched two new concepts that generated $180M in revenue within 36 months, demonstrating disciplined innovation and high-ROI concept development.
- Increased new-business close rates from 7% to 48% by redesigning the commercial engine, strengthening value-proposition clarity, and implementing a structured sales methodology aligned to multi-unit retail decision cycles.
- Secured the two largest enterprise partnerships in company history, materially expanding brand footprint and elevating the organization to #2 in national market share.
- Restructured the senior leadership team (including CFO and CGO roles) to establish a clearly defined, structured, and future-oriented leadership pipeline and succession plan.
- Elevated Aramark Healthcare's national visibility through thought leadership efforts and keynote engagements at ACHE, Becker's, Vizient, Modern Healthcare, and Press Ganey.
Chief Growth and Commercial Officer at Compass Group / Compass Healthcare / Crothall Healthcare (2000-03 – 2020-01)
Directed growth strategy, national sales, brand development, and M&A integration for a multi-unit foodservice and facilities organization that expanded from $220M to $5.6B, leading 100+ commercial and operational leaders to deliver sustained double-digit growth.
- Scaled the business from $220M to $5.6B while maintaining a 10% margin by building a unified commercial engine, strengthening operational alignment, and expanding national partnerships across multi-unit retail and foodservice environments.
- Increased close rates from 40% to 74% by redesigning the sales methodology, implementing pipeline discipline, and introducing value-based selling frameworks aligned to enterprise retail decision-making.
- Led 15+ acquisitions from due diligence through integration, expanding the brand portfolio, strengthening concept diversity, and accelerating national market penetration.
- Developed a unified brand identity that improved competitive positioning, strengthened customer loyalty, and elevated execution consistency across thousands of retail and service locations.
- Built a high-performing commercial leadership bench by establishing competency frameworks, coaching structures, and succession pipelines that supported long-term enterprise growth.
- Partnered with executive leadership to expand concept offerings, refine the value proposition, and integrate commercial and operational strategies to support national multi-unit expansion.
Regional Manager at B. Braun Medical / American Hospital Supply (1988-04 – 2000-03)
Advanced from individual contributor to regional leadership, consistently ranking among top national performers and developing foundational expertise in customer relationships, large-account management, and multi-site operational dynamics.
- Secured multi-million-dollar contracts with major enterprise customers by building strong relationships with decision-makers, understanding operational workflows, and delivering solutions that improved performance and customer satisfaction.
- Earned multiple awards and promotions by consistently exceeding revenue targets, expanding account penetration, and strengthening regional market share.
- Developed early leadership capability by mentoring sales teams, shaping regional strategy, and supporting initiatives that improved customer experience and operational performance.
