Resident Manager at Realty Center Management Inc. (2025-11 – Present)
Managed daily operations of residential properties, ensuring tenant satisfaction and property upkeep.
- Oversaw maintenance schedules, coordinating with vendors to optimize service delivery.
- Developed and implemented resident engagement programs, enhancing community interaction and retention.
- Trained and mentored junior staff on property management best practices and compliance regulations.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Managed daily operations, ensuring smooth functioning of the residential complex.
Administrative Assistant at RCMI (2023-12 – Present)
Assisted both Property and Regional Manager with several tasks to span across a multitude of properties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Resident Manager I at EAH Housing Inc. (2023-06 – 2023-11)
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Sorted and processed invoices
Resident Relations Specialist at First Service Residential (2022-01 – 2022-09)
- Greeted residents and guests.
- Answered all front desk incoming calls
- Provided excellent customer care by responding to requests, and communicating with customers to assess and address individual needs.
- Accepted, and inputted packages in Connect in addition to in addition to maintaining and organizing packages for pickup.
- Communicated and kept detailed shift notes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Assistant Manager at Realty Center Management Inc. (2020-08 – 2021-01)
- Administered operations to handle needs of more than 200 tenants across 130 property units.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Showed apartments to potential tenants and answered questions regarding community.
- Oversaw monthly collections of over $30,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Validated rental eligibility by using RCMI's verification process.
- Escalated any major issues to property manager for immediate remediation.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
