Business Development Manager at FlairsTech (2025-07 – Present)
- Spot and pursue new business opportunities that align with company goals
- Build and maintain long-term relationships with clients, partners, and vendors
- Lead negotiations and close deals that benefit both sides
- Research the market to spot gaps, trends, and competitor moves
- Set targets for the team and track performance against them
- Coach, mentor, and support the team's growth and day-to-day work
- Assign tasks and manage workload across the team
- Work closely with sales, marketing, and product teams to align efforts
- Represent the company at meetings, events, and industry gatherings
- Report progress and results to senior management
Business Development Expert at FlairsTech (2025-01 – 2025-06)
- Identify and pursue new business opportunities through market research, networking, and outreach
- Build and maintain strong relationships with potential and existing clients
- Develop and execute strategic plans to meet or exceed sales targets
- Conduct presentations, product demonstrations, and negotiations with clients
- Collaborate with the marketing team to create effective sales campaigns and materials
- Stay up-to-date with industry trends, competitor activities, and market conditions
- Prepare and deliver regular sales reports and forecasts to management
- Attend industry events, conferences, and networking opportunities to promote the company
- Work closely with internal teams to ensure seamless delivery of products or services to clients
Senior International Travel Consultant at Flight Hub - Just Fly (2024-02 – 2025-01)
- TOP Achiever of the Calendar year of 2024
- Sales & Revenue Growth: I consistently exceed sales targets by leveraging upselling and cross-selling techniques, offering value-added services, and building trust with clients. My ability to close deals while maintaining high customer satisfaction sets me apart.
- Destination Expertise: I stay updated on global travel trends, visa requirements, and destination insights to provide clients with the most relevant and exciting options. My knowledge helps me create seamless and stress-free travel experiences.
- Relationship Building: I build strong, long-term relationships with clients, earning their trust and loyalty. Many of my clients return for repeat bookings and refer others to me.
- Vendor Collaboration: I maintain excellent relationships with airlines, hotels, tour operators, and local guides to secure the best rates, exclusive perks, and unique experiences for my clients.
- Problem-Solving: I handle last-minute changes, flight cancellations, and other travel disruptions with calm and efficiency, ensuring minimal impact on clients' plans.
Tier 3 Technical Support / Sales Specialist, Business Class Advanced Department at Optimum U.S (2023-01 – 2024-01)
- Providing prompt customer support with a friendly, patient, and professional attitude
- Memorizing the company's products and policies to accurately inform customers and identify upselling and cross-selling opportunities
- Completing customer insights reports and communicating them with the team, with notes and tips on how to achieve customer satisfaction
- Assigned delegate for the team that communicates the Key Performance Indicators and helps placing the action plans and preparing the coaching sessions
- Training new hires on the company's specific policies, procedures, and compliance guidelines
- Maintaining a 95% customer satisfaction over the past 2 years
- Actively upselling and cross-selling premium products and services based on customer needs and usage patterns
- Meeting and exceeding monthly sales targets and quotas while maintaining service quality standards
- Identifying customer pain points during support interactions and converting them into sales opportunities
- Building long-term customer relationships that contributed to repeat business and higher retention
- Collaborating with the sales team to align on pricing, promotions, and product positioning
Tier 2 Technical Support Specialist, Business Department at Optimum U.S (2022-01 – 2023-01)
- Provided Tier 2 technical support to small and medium-sized businesses, resolving complex hardware, software, and network issues
- Collaborated with clients to ensure minimal downtime and optimal system performance
- Utilized remote tools and diagnostics to troubleshoot and resolve incidents efficiently
- Demonstrated strong communication skills while delivering timely, customer-focused solutions
- Identified upselling and cross-selling opportunities during technical support interactions to promote relevant products and services
- Consulted with clients on system upgrades and add-on solutions that improved performance while driving additional revenue
- Met and exceeded monthly sales targets by converting support cases into upgrade and renewal opportunities
- Built strong client relationships that led to repeat business and increased account retention
- Worked closely with the sales team to align technical recommendations with pricing and promotional offers
Technical Support Specialist at Optimum U.S (2021-01 – 2022-01)
- Answering incoming calls
- Providing prompt customer support with a friendly, patient, and professional attitude
- Memorizing the company's products and policies
- Completing customer insights reports and communicating them with the team, with notes and tips on how to achieve customer satisfaction
- Identifying sales opportunities during inbound calls and upselling or cross-selling relevant products and services
- Meeting monthly sales targets and quotas while maintaining high call quality and customer satisfaction
- Converting customer inquiries into sales through consultative, needs-based conversations
- Building rapport with callers that contributed to repeat business and customer loyalty
- Collaborating with the sales team to stay aligned on current promotions and pricing
Billing Specialist at Optimum U.S (2020-01 – 2021-01)
- Resolved an average of 50+ customer billing inquiries daily, maintaining a 95%+ first-call resolution rate
- Processed payments and negotiated payment arrangements for past-due accounts, improving on-time collections
- Investigated and corrected billing discrepancies related to service packages, promotions, and rate plans, ensuring accurate account charges
- Educated customers on billing cycles, autopay enrollment, and payment options, increasing autopay adoption by 39%
- Consistently exceeded KPIs for average handle time (AHT), customer satisfaction (CSAT), and first-call resolution
- Identified upselling and cross-selling opportunities during billing calls, promoting relevant service packages and plan upgrades
- Met and exceeded monthly sales targets by converting billing conversations into plan upgrades and add-on sales
- Negotiated retention offers with at-risk customers, reducing churn while preserving revenue
- Built trust-based customer relationships that led to repeat business and higher account retention
- Coordinated with the sales team to stay current on promotions, pricing, and plan changes
