Baylee Philyaw

Compassionate Psychology student (B.S., expected Dec. 2026) with five years of experience supervising teams, deescalating tense situations, and building rapport with people from diverse backgrounds. Skilled in behavioral observation, active listening, and maintaining a safe, welcoming environment. Eager to apply my psychology training and calm, patient approach to supporting adolescent girls in a residential group home while pursuing a career in clinical mental health counseling.

Server - Moo & Brew - Charlotte, NC

(2026-08)

• Serve 8+ tables while reading verbal and nonverbal cues to anticipate needs, adapting my approach to each individual's mood and preferences.
• Maintain composure and accuracy while managing multiple competing priorities in a fast-paced, high-volume environment.
• Apply active listening and calm, clear communication to de-escalate guest concerns, defusing tense situations and restoring a positive experience.
• Handle cash and card transactions with consistent accuracy while collaborating closely with kitchen and front-of-house staff, balancing teamwork with independent responsibility.

Shift Lead - East Coast Wings + Grill - Denver, NC

(2025-06 - 2026-07)

• Provided attentive, personalized service in a fast-paced, high-volume restaurant while supervising floor staff.
• Served as the primary point of contact for guest concerns, using active listening and de-escalation techniques.
• Maintained 100% accuracy in cash drawer management, financial audits, and end-of-shift documentation.

Assistant Manager - Paddywax Candle Bar - Charlotte, NC & Raleigh, NC

(2022-04 - 2025-05)

• Managed front-of-house operations for a high-volume retail and workshop venue, fostering a welcoming environment for every guest.
• Coordinated event scheduling, inventory oversight, and store presentation, balancing multiple responsibilities while maintaining consistent guest care.
• Led group candle-making events, prioritizing guest safety, engagement, and comfort.

Shop Manager - Golden Cow Creamery - Charlotte, NC

(2021-04 - 2022-03)

• Oversaw all shift operations in a high-volume ice-cream shop, maintaining high standards while staying responsive to guest and staff needs.
• Built genuine rapport with guests, ensuring every interaction reflected warmth, patience, and professionalism.
• Trained staff in customer service and food safety best practices, fostering a supportive, team-oriented culture.

Bachelor of Science - Psychology - University of North Carolina at Charlotte (2025-08 - 2026-12)

Associate's Degree - Arts - Gaston College (2023-01 - 2024-12)