Bboy Dhruv
Sr.Customer Service Representative & Tech Support
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About
Customer-focused Customer Service Representative and Technical Support professional with experience supporting logistics operations by assisting customers, resolving shipment-related issues, and providing technical support for logistics systems and customer portals. Skilled in handling customer inquiries, tracking shipments, troubleshooting system issues, coordinating with warehouse and transport teams, and ensuring timely resolution of customer concerns. Strong communication, problem-solving, and organizational skills with a commitment to delivering excellent customer experiences.
Experience
Sr.Customer Support Representative & Tech Support at Rapid India Logistics (2017-05 – 2020-09)
Dedicated and customer-focused Customer Support Representative with experience providing exceptional service in the logistics and transportation industry. Skilled in handling customer inquiries, tracking shipments, resolving delivery issues, coordinating with operations teams, and maintaining accurate records. Strong communication, problem-solving, and organizational skills with a commitment to ensuring customer satisfaction and efficient service delivery.
Education
Bachelor of Commerce in Commerce – ISBM (2020-08 – 2023-04)
Diploma In 3D Animation in 3D Animation – Fx School - Andheri, MH (2016-02 – 2017-02)
