Be Rivera

Empathetic and bilingual (Spanish and English) customer service professional with over 25 years of experience fostering exceptional client relationships. Adept at resolving issues, enhancing customer satisfaction, and creating a professional, welcoming environment. Skilled in communication, problem-solving, and team leadership, with a proven ability to manage operations and exceed client expectations.

Core Competencies

• Customer Relationship Management
• Multitasking and Organization
• Team Leadership and Training
• Crisis Management
• Client Retention Strategies
• Effective Communication

Professional Experience

Owner & Massage Therapist

Bee Ageless – Houston, TX

July 1997 – Present

• Delivered personalized wellness consultations, emphasizing client satisfaction.
• Built long-term relationships through empathetic care and attention to detail.
• Developed marketing strategies to attract and retain customers.
• Provided holistic health services while creating calming environments for clients.
• Maintained a professional mobile spa business, ensuring high service standards.

Forma Plastic Surgery and Med Spa – Mexico

May 2017 – Dec 2017

• Fostered strong patient relationships by addressing inquiries and concerns effectively.
• Created digital content for patient engagement and brand awareness.
• Designed referral programs and implemented marketing strategies.

Dr. Clifton Thomas, Bariatric Surgeon – Houston, TX

March 2014 – March 2017

• Provided compassionate counseling, improving patient satisfaction and engagement.
• Coordinated schedules and maintained accurate patient records across multiple locations.
• Managed office operations to ensure seamless client experiences.

My Secret Vacations – Houston, TX / Mexico

Dec 2017 – 2022

• Delivered personalized services, focusing on transportation, translation, and client comfort.
• Designed affordable packages, enhancing accessibility and client trust.

• University of Houston: Communications & Public Relations, 1998-2001
• Houston ITT Tech: Associate in Computer Programming, 1997-1998

Administrative/ Support Crisis Management /Level II Support / Client Retention /Customer Loyalty / Bilingual Support