CASHIER/KENNEL TECH - Odyssey Pets - Addison, TX
(2024-02)
- Provided exceptional customer service by assisting customers with their pet-related needs and inquiries
- Maintained a clean and organized store environment, ensuring the comfort and safety of both pets and customers
- Handled cash transactions accurately and efficiently, processing payments for purchases
- Assisted in receiving and stocking inventory, ensuring products are readily available for customers
- Ensured compliance with sanitation guidelines by regularly cleaning cages/tanks/enclosures and disinfecting pet areas
- Developed strong product knowledge across various brands of pet food to assist customers in making informed choices
- Utilized point-of-sale systems to track sales data accurately for reporting purposes
- Resolved customer complaints or issues promptly while maintaining a positive attitude towards problem-solving
- Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being
- Kept up building and kennel maintenance occasionally making repairs or exchanging maintenance items
KENNEL TECHNICIAN - The Pooch Patio - Dallas, TX
(2023-02 - 2024-12)
- Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being
- Monitored the health and behavior of animals, promptly reporting any concerns or changes to management and front desk
- Maintained cleanliness and sanitation of kennels, and play areas to prevent the spread of disease
- Assisted in restraining animals during examinations or groomings to ensure safety for both the animal and staff
- Handled incoming phone calls from clients regarding appointments, changes to reservations, or general inquiries
- Collaborated with other team members to provide exceptional customer service experience for pet owners
- Performed basic grooming tasks such as nail dremels, ear cleaning, and baths
- Assisted in the collection of samples for veterinary examination, such as pheses or urine
- Restrained aggressive or fearful animals using appropriate handling techniques
- Ensured proper disposal of biohazardous waste materials according to established protocols
SALES ASSOCIATE SEASONAL - AutoZone - Mesquite, TX
(2022-04 - 2022-06)
- Welcomed patrons warmly and delivered personalized assistance to quickly address individual automotive needs. Leveraged active listening to recommend precise merchandise, resulting in elevated customer satisfaction ratings and repeat store visits.
- Operated the computerized point-of-sale system to execute accurate cash and credit transactions during high-volume peak retail hours. Maintained a balanced cash drawer daily while swiftly processing store returns and warranty exchanges according to policy.
- Monitored and managed retail inventory levels to ensure accurate tracking and minimal shrinkage across all product categories.
- Conducted routine cycle counts and coordinated stock movements to maintain optimal merchandise availability on the floor.
- Upheld rigorous workplace safety standards by promptly clearing aisle obstructions and correctly handling potentially hazardous automotive fluids. Established an organized, secure retail environment that minimized on-the-job accidents for both staff and visitors.
FOH/BOH TEAM MEMBER - McAlisters Deli - Mesquite, TX
(2021-04 - 2023-02)
- Delivered warm hospitality and prompt service to hundreds of patrons daily while operating point-of-sale systems accurately during peak hours. Maintained exceptional cash-handling precision and reduced queue wait times through active listening and rapid order entry.
- Upheld rigorous food safety and sanitation standards across all preparation and customer-facing areas throughout every shift. Prevented cross-contamination and passed routine health inspections with top marks by consistently enforcing strict hygiene protocols.
- Resolved guest complaints quickly and professionally by offering immediate, empathetic solutions tailored to customer satisfaction. De-escalated potential conflicts smoothly while upholding quality standards and retaining patron trust.
- Conducted daily inventory audits and restocked front and back-of-house supplies to ensure uninterrupted shift operations. Identified usage discrepancies early, contributing to reduced waste and optimal stock availability.
- Maintained spotless dining room and service counter environments by proactively busing tables, sanitizing surfaces, and clearing trash. Provided patrons with an inviting, pristine dining space that continuously met corporate cleanliness guidelines.
- Trained and mentored new team members on food preparation standards, register operation, and customer service excellence. Accelerated the onboarding process and empowered trainees to work independently within their first two weeks.
- Communicated customer allergy alerts and custom dietary requests directly to line cooks with clarity and precision. Safeguarded guest health and eliminated preparation mistakes on complex, customized orders.
- Balanced dual responsibilities across front-of-house guest relations and back-of-house meal prep with high flexibility and attention to detail. Enhanced overall shift productivity by stepping into critical roles wherever support was needed most.
