Workforce Management Analyst 2 - Humana
(2019-12)
- Provided new implementation training and continuous training to over 200 associates while coordinating training schedule, creating training materials and computer based training modules to support associate learning.
- Leading the Workforce Management Employee Engagement team within the department for over 100 associates.
- Providing support with day to day operations for the Medicare and Provider Payment Integrity departments including scheduling, forecasting, real time management, and data analysis.
- Successfully implemented new software system within line of businesses including assisting in the management of the project.
- Led weekly project management meetings for team to review upcoming action items and status updates.
- Providing data and status updates to executive leadership within supported departments.
- Supporting 6 leaders and approximately 80 associates to encourage best practices and adopt performance management measures.
Clinical Education Intern - Humana
(2019-05 - 2019-12)
- Facilitated and coordinated company-wide career events to support the talent development of associates.
- Led the project management and execution of a professional development offering focusing on stretch opportunities to develop skills; 763 associates attended the session with a 91% favorable rating of the offering providing an investment to their career development.
- Assisted in creating development guides based on analysis of "Voice of the Employee" survey data; completed approximately 20 development guides during internship.
Patient Care Associate - Baptist Health
(2017-04 - 2018-03)
Certified Nursing Assistant - Symphony at Oaklawn
(2015-08 - 2017-04)
- Led a team of 4 nursing assistants on shift assignments to ensure daily goals and tasks were completed.
- Assisted in the onboarding and facilitation of training to new nursing assistants.
- Assisted in the planning and execution of daily living activities for 20 geriatric patients daily.
