Becca Rush

Keenly organized minded. Positive outcome focused. Extraordinary creative mindset. Able to think outside the box for successful results. Outstanding communicator. Servant Leadership driven. Motivated Work Ethic.

Forensic Management Administrative Assistant 2 - Georgia Regional Savannah

(2022-06)

responsible for but not limited:

• Provide administrative support to the Forensic Management Program.
• Filing
• Emails
• Mail
• Faxes
• Event/Meeting scheduling, Meeting agendas, note taking, reporting.
• Answering calls
• Forensic Conference Room Reservations
• Monitoring Director and Assistant Director’s Calendars
• Scheduling appointments, meetings, interviews etc. Forensic Services related.
• Leavekeeping monitoring and recording on physical timecards for Treatment Team Facilitators, Behavioral Health Counselors, and CIH Staff. Researching and resolving any discrepancies in any leave balances in PeopleSoft and Kronos
• Competency folder maintenance for Treatment Team Facilitators, Behavioral Health Counselors, and currently the psychologists. *
• Monitoring and forwarding any Forensic Correspondence to appropriate Forensic Teams or to Court Services if needed.
• Monitoring and Ordering office supplies: warehouse and special purchase orders
• Creating and following up on work orders as needed.
• Completing Personal Action Requests for HR. As well as providing all needed documentation upon request for Forensic staff from HR when onboarding or offboarding staff.
• Creating and maintaining all patient files. Monitoring files in Sharepoint and FELIX.
• New Hope Project meeting agendas and note-taking, special meeting information, and Webex invitations.
• AVATAR entry: step level changes, etc.
• Arrangement of admissions and forwarding: Forensic Admission” and “Admission-Forensic Details” emails to the admissions team and the assigned forensic unit.
• All things related to Reports: formatting, editing, mail/emailing reports to judges, PDs, ADAs, the forensic unit, uploading to SharePoint/FELIX, entering report date into AVATAR and printing copy for forensic file.

Front Desk - Dogtopia of Thunderbolt

(2021-07 - 2022-01)

responsible for Data entry; maintain pet parent information and dog files

• Answer phone calls, emails, and questions from pet parents
• Make copies, as well as monitor confidential information that may be received through phone calls, emails or in person.
• Be knowledgeable on pricing and services
• Record accurately healthy and behavioral notes in pet files and communicate those with customers in a professional manner
• Proficiency in POS software
• Schedule spa services, daycare reservations, and boarding stays
• Check dogs in and out of daycare and boarding including confirming pick up time, spa services, promotional purchases, emergency contacts, feeding instructions, medication, and belongings
• Note which dogs owe for the day or services, collect on balances, and grow revenue
• Conduct morning opening and evening closing procedures.
• Maintain front desk supplies and inventory
• Communicate with Leadership & team regarding pet parent and business concerns
• Support your team with day to day responsibilities, as needed, including but not limited to performing tours, assisting staff in taking dogs to the appropriate playroom and assisting with difficult spa services

Practice Representative - Urological Associates of Savannah

(2020-10 - 2021-07)

responsible for handling patient information, scheduling appointments, insurance verification, collection of balances and copays, patient NO SHOW reporting, monitoring and inputting charges, EOD transaction reconciliation and various other administrative duties.

Front Desk Supervisor - BCG Medical Group - Savannah, GA

(2020-05 - 2020-06)

Laid off due to downsize of staffing. responsible for handling patient information, managing front office duties, taking care of administrative aspects, making appointments, ordering supplies, and training and directing employees.

Medical Office Assistant/Front Desk - Memorial Health University Physicians - Savannah, GA

(2017-11 - 2020-05)

Assists with managing patient care.

• Administrative functions including handling patient relations, check-in/check-out, scheduling, insurance verification, collection of copays, answering phones, bank deposits, EOD reconciliations and EOM reporting, and medical records requests.
• Medical GPS Patient Experience Monitoring-Implementing positive survey score programs
• Taking patient histories and vital signs/Performing EKG, phlebotomy, and laboratory procedures
• Gives injections and handles minor procedures such as collecting specimens.
• Daily Visit and Charge Capture Reports
• Patient Billing Dispute Resolution
• Patient Disputes and Complaints Resolution
• Assists physicians in preparing for office visits and physicals including maintaining supplies/equipment and sterilization.
• Supply inventory and ordering.
• Notary Services
• Mail collection and disbursement for clinic.
• Records scanning.

Client Care Coordinator//Supervisor - Visiting Angels - Marmora NJ

(2015-01 - 2017-06)

• Key holding - opened and closed office.
• Created and implemented employee recognition and customer service training program.
• Involved tracking employee performance
• Orientation presentation of program.
• Team Lead for Clear Care scheduling system. Troubleshoot. Implementation and training.
• Client intake and service scheduling.
• Client complaint follow-up and resolution.
• Managed disciplinary actions and incident follow up of caregiving staff.
• Customer Service Feedback monitoring and reporting to director through Home Care Pulse Vantage survey reports.
• Employee performance review preparation, employment verifications, unemployment appeals and claims follow up.
• Payroll distribution.
• Employment pre-screening interviewing involvement.
• Managed employee schedules and time off /vacation requests.
• Potential client service request and information seeking follow up.
• Holiday Employee Open House planning and coordination.

Dispatcher/EMT/Office-Call taker - TriCare Medical Transportation - Pleasantville NJ

(2014 - 2015-02)

responsible for answering calls, data entry, scheduling, collecting billing information, relaying information to medical transport drivers, dispatching,

• CAD data entry, quality assurance reviewing of charts and billing paperwork.
• Research and implementation of dispatch communication operations equipment.
• EMT-B - 911 and facility treatment and transport
• AHA certified instruction of BLS CPR certification and re-certifications of staff.

Client Relations Manager - James Transportation - Egg Harbor Township NJ

(2013 - 2013)

responsible for initializing, maintaining, and protecting client relationships. Outreach coordination in networking efforts

• Market strategy planning and reporting.
• Branding design and concept implementation.
• Created and assisted with generation SOPs for State licensure.
• Supply purchasing.
• Assisted with stocking, organization and set up of ambulance for State inspection.
• Reviewed and updated potential employment candidate matrixes.
• Created: BLS ambulance stocking and organization check sheet
• BLS Treatment and Transport Patient refusal forms
• BLS Patient Care Report forms
• BLS Verified Medical Necessity forms
• HIPPA notification and Privacy notice form and acceptance form
• Developed relationships and pursued contracting with Senior services, treatment facilities and rehabilitation centers.
• Certified through Logisticare
• Generated daily marketing, outreach, research and client follow up reports

EMT-B, Medical Assistant, Team Leader – EMS Department & Health Services - AtlantiCare Regional Medical Center - Egg Harbor Township NJ

(2005-05 - 2012-04)

• Initiated and led EMS Public Awareness and Community Outreach team.
• Public safety events planner and coordinator
• Contract and insurance provision and negotiation
• Management of all staffing, vendor, speaker and participant coordination at all events
• Procuring event sites and locations
• EMS Department Summer Picnic and Winter Gala coordinator – planned and coordinated yearly events
• EMS media shoot
• Coordinator /Lead Writer / Editor
• Safe Kids National Child safety program coordinator:
• Car seat checks and safety presentations
• Water safety events
• National Night Out
• Multiple municipalities coordinator
• Event reporting for tax purpose
• Designed, purchased and managed all marketing and educational collateral inventory
• Coordinated and presented monthly Public Awareness and Community Outreach team meetings with members
• Assisted with coordination of organizational efforts towards being 2012 winner of Malcom Baldridge National Quality Award
• Planned and coordinated various safety education events for facilities and local schools
• Coordinated staffing, manning and set up/tear down for booth and representation at NJ EMS yearly conferences
• Created and generated customer service training program for all EMS staff
• Served as instructor assistant for AtlantiCare EMT school and classes
• Maintained various certifications through continuing education
• Responded to emergencies in assigned locations and provided treatment and transport for patients.
• Maintained work space and ambulance
• Provided treatment and transport for inter-facility patients.
• Provided training for new employees.
• Assisted with inventory monitoring and reporting of medical supplies for assigned EMS base
• AtlantiCare/Borgata Medical Unit
• Provided EMS services to guests and employees on property at Borgata Casino.
• Caseworker for workers’ compensation employee/patients
• Claim filing and assigning
• All medical assessment and follow up scheduling
• On property and specialization referrals
• Assessment and