Strong and Determined Employee Who Learns Fast
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Hardworking and results-driven Sales Person, Educator and Senior Team Leader with 15+ years of experience in customer relations and team management within retail and education sectors. Proven track record in training and mentoring team members, enhancing operational efficiency, and achieving business goals through effective problem-solving and communication. Skilled in classroom management and behavior management, with a strong background in sales, customer service, office management, and education.
Committed to fostering team success and delivering exceptional service and care. Authorized to work in the US for any employer
Senior Team Leader at Origami Owl LLC (2014-03 – Present)
This is a self-employment position in which I maintain continuous training and awareness of marketing techniques, customer relations, cash handling, ordering product, and maintaining spreadsheets through Microsoft Office to stay aware of business goals and status. Continuous calculations of monthly net costs to ensure goals are being met or where there should be changes made to properly reach goals. I also manager team members and their goals that are desired to achieve.
Continuous communication is present with support and effective problem-solving skills to be provided to ensure team success.
Substitute Teacher K-12 at Washington County Public Schools (2025-09 – 2026-01)
I performed classroom management in elementary, middle, and high school settings. I ensured classroom safety at all times. I maintained a detailed ledger of what occurred within the classrooms for the regular teacher to have knowledge of. I ensured students worked on their lessons and assisted those who needed extra assistance. I worked with technology, textbook, and verbal lessons with the students when deemed part of the provided lessons.
Substitute Teacher K-12 at Mercer County Board of Education (2022-08 – 2025-03)
Cover classrooms that has a teacher absent and teach the material that has been planned out for the classroom by the said teacher. If there is no material presented for the students to work on, then I must cover that matter as well to keep the time of educational teaching in tact. Mainly work autism/BD/MI classrooms, but also covered regular inclusive classrooms in elementary through high school settings.
Wireless Sales Consultant at Cellular Sales (2019-12 – 2020-07)
This was a 100% commission-based position with the sales of cellular devices and accessories per customer wants and needs. These sales were influenced by persuasive assistance on the products that best suit the needs and lifestyle of the person using that device and ensuring that the best customer service is being given throughout the entirety of their current and future visits. Following up with customers that have previously bought with myself in the past is also a process to ensure the best customer care.
Work with irate situations at times and work to help correct the issue at hand and give the best effort to keep the best impression as possible for the company and as a sales consultant.
BDC Sales Representative at Bill Cole Automall (2019-07 – 2019-12)
I was salesman of the month each month I was working. I am great with establishing rapport, building a professional relationship, and building up to a sale. I only left because my husband had to relocate to Tennessee from West Virginia.
Wireless Expert at MobileNOW (2018-01 – 2018-05)
Maintained excellent communication skills with team and customers. Ensured excellent customer service care was implemented during all interactions with customers and ensured team was aware of any necessary information for more direct situations with customers or service. Worked with the company until the company removed the Kiosk from the mall, which entailed the loss of the position.
Master's degree – Southern New Hampshire University
Bachelor's Degree in Early Childhood Education – Regent University Virginia Beach (2016-05 – 2019-05)
Technical diploma in Medical Assistant – Academy Of Art Careers And Technology (2008-08 – 2010-05)
