Assistant Slot Shift Manager at Desert Diamond Casino – West Valley (2022-01 – Present)
- Lead daily slot-floor operations and supervise attendants and shift personnel while ensuring compliance with company procedures and gaming regulations.
- Review operational incidents, jackpot activity, machine issues, guest requests, and supporting records to verify accuracy and determine appropriate follow-up.
- Coordinate with Surveillance, Security, Revenue Audit, Cage Operations, and Slot Technicians to research discrepancies, verify events, and resolve documentation issues.
- Prepare and maintain clear shift reports, incident documentation, audit information, investigations, and other operational records involving sensitive guest and financial information.
- Track employee response and completion activity using Excel; organize data and review performance information for accuracy, trends, and management reporting.
- Coach employees on procedures, documentation standards, guest service, and compliance while managing multiple time-sensitive priorities in a high-volume environment.
Slot Shift Supervisor at Desert Diamond Casino – West Valley (2016-01 – 2022-12)
- Supervised slot attendants and daily floor operations, monitored work completion, and ensured accurate handling of jackpots, guest requests, and machine-related activity.
- Maintained operational records and shift documentation and assisted with audits, incident review, policy compliance, and issue resolution.
- Worked closely with Surveillance, Security, Cage, and technical departments to verify information and support investigations and operational needs.
- Resolved guest and employee concerns while applying established policies consistently and documenting significant events.
Slot Attendant at Twin Arrows Casino (2013-01 – 2016-12)
- Processed jackpots and slot-floor transactions accurately, verified required information, maintained records, and followed gaming and internal-control procedures.
- Responded to guest and machine-service requests while protecting confidential information and documenting transactions accurately.
Casino Cashier at San Manuel Casino (2012-01 – 2013-12)
- Handled high-volume financial transactions, verified documentation and identification, balanced cash accurately, and followed strict internal controls.
Slot Attendant at Soboba Casino (2011-01 – 2012-12)
- Provided slot-floor service, processed transactions and jackpots, maintained accurate documentation, and followed casino policies and regulatory requirements.
Slot Floor Attendant at Cliff Castle Casino (2000-01 – 2011-12)
- Supported slot operations and guest service for more than a decade, including transaction processing, machine assistance, recordkeeping, and compliance with established procedures.
