Procurement Specialist at Infor US (2026-05 – Present)
- Engage proactively with stakeholders across all business functions - including IT, Finance, HR, Operations, Marketing and Facilities to understand and support their software and hardware requirements, providing insights and recommendations that support the organization's growth.
- Lead the process of identifying and evaluating potential IT vendors, negotiating contracts and pricing structures, and managing supplier relationships to secure the most cost-effective and value-add solutions.
- Oversee hardware procurement and lifecycle management for all departments, ensuring compatibility, warranty coverage, and compliance.
- Manage supplier relationships and performance, driving continuous improvement and ensuring alignment with organizational objectives.
- Cultivate strong, collaborative relationships with internal IT stakeholders whilst considering the requirements of finance, compliance and operational teams, ensuring alignment with Infor's procurement objectives and technology initiatives.
- Focus on alleviating contractual burdens by acting as the primary liaison for contracting and supplier relationship management, ensuring that commercial and compliance perspectives are integrated into supplier interactions.
- Drive vendor consolidation to enhance efficiency and compliance in alignment with the VMO vision.
- Utilize data analysis and reporting to monitor spend, supplier performance, and procurement KPIs.
Software Licensing Compliance Analyst (Contract) at Bank of America (2025-04 – 2026-05)
- Maintain enterprise software license data in Flexera FNMS, ensuring that procurement consumption aligns with purchased entitlements.
- Perform detailed compliance risk analyses for major vendors (Microsoft, Oracle, Cisco, etc.), identifying potential shortfalls or over-licensing; design and implement remediation strategies that minimize financial exposure, audit risk, and operational disruption.
- Lead internal true-ups and license reconciliations, consolidating entitlement and usage data to produce defensible compliance positions.
- Deliver vendor-ready reports that support audit defense and prevent penalties or unexpected cost escalations.
- Partner with Legal, Procurement, and Technology teams to validate software contracts, licensing models, and usage rights.
- Monitor and manage license renewals across the software portfolio, coordinating with stakeholders to prevent entitlement lapses, reduce redundant spend, and optimize total cost of ownership throughout the lifecycle.
- Prepare and deliver audit-ready documentation and compliance evidence to support both internal and external audit requests.
- Investigate and resolve licensing discrepancies across multiple environments, reconciling entitlements with discovered usage.
- Contribute to continuous improvement initiatives within the Flexera Software Asset Management (SAM) program, enhancing compliance reporting accuracy, and supporting the evolution of enterprise-wide asset management practices.
- Develop and maintain dashboards, KPIs, and process documentation, conducting audits to validate compliance posture, monitor software spend, and identify risk exposure.
Senior Deal Registration & Vendor Onboarding Analyst at Computacenter United States (2022-11 – 2025-04)
- Built the U.S. Deal Registration & Onboarding Team, designing and implementing team processes from scratch. Train and lead all team members while fostering a positive and motivating environment.
- Design and deliver quarterly sales training sessions, educating new hires and the existing sales teams on how to request new deal registrations or a necessary vendor onboarding using the improved systems.
- Automate key reporting functions with customized Salesforce and Power BI dashboards, saving over 10 hours of manual work monthly and improving reporting accuracy.
- Proactively handle high-priority registrations and onboarding escalations, resolving complex vendor issues, addressing compliance concerns, and ensuring business continuity.
- Manage over $85M in deal registrations annually across 60+ vendor portals, optimizing rebate claims and payment reconciliation. Work closely with finance teams and vendors to identify discrepancies and recover outstanding payments.
- Implement proactive tracking and escalation procedures, achieving a 96% deal registration approval rate. This enabled the sales teams to secure opportunities faster and eliminate competition from partners.
- Successfully onboarded 180+ vendors, generating over $150M in revenue.
- Streamlined the vendor onboarding process, reducing turnaround time by over 50% (from six weeks to two), improving operational efficiency, and boosting partner and customer satisfaction.
- Collaborate with internal and external legal teams to negotiate vendor agreements, ensuring compliance and mitigating financial and legal risks.
Senior Software Services Analyst at Computacenter United States (2023-03 – 2025-04)
- Collaborate with Sales Support and Account Managers to ensure accurate quoting and customer order fulfillment, contributing to a 31% reduction in order discrepancies.
- Implement standardized quoting and order validation processes, resulting in a 100% on-time order fulfillment rate.
- Manage procurement for software services, negotiating competitive pricing with multiple vendors, and ensuring seamless order transactions across Salesforce, Order Engine, and SAP.
- Submit purchase requisitions, process orders, and manage procurement efforts in specific categories, securing timely approvals and alignment with customer budget constraints.
- Utilize ServiceNow to administer and manage user access and software entitlements across U.S. distributor portals, ensuring compliance with internal security policies and reducing risk exposure.
- Update Distributor portal user abilities to align with each individual user's evolving business needs, enhancing operational efficiency and streamlining distributor interactions.
- Partner with leading software vendors, including Cisco, Pure Storage, and Microsoft, utilizing their portals to manage repeat orders and fulfill customer requirements.
- Track, manage, and report on all recurring software orders for the whole company, ensuring timely processing, accurate billing, and detailed performance insights.
Customer Success Analyst at Snapsheet Appraisals (2021-05 – 2022-10)
- Contacted insurance customers to assist with claim filings, providing step-by-step guidance on submitting damage photos for thorough claim documentation.
- Leveraged CRM technology to document customer engagements, ensuring 100% accuracy in data management for reporting and trend analyses.
- Optimized call management processes, achieving a 45% increase in call resolution efficiency and cutting average call time by over 50%, improving overall customer satisfaction.
- Resolved complex customer issues with a consultative approach, maintaining an average customer satisfaction score (CSAT) of 95%.
- Collaborated with the team to analyze customer data, identifying key behavioral patterns and trends that drive engagement and effectiveness of the claim calls. Overall customer satisfaction went from 43% to 97% after investigating data.
- Implemented proactive follow-up strategies, ensuring unresolved customer issues were addressed in a timely manner.
- Developed CRM training materials that resulted in improved onboarding efficiency and reduced new hire training time by three weeks.
- Established process automation opportunities that almost entirely erased the need for callbacks, which resulted in the average claim case being closed within 1-2 business days, compared to the initial 6-day timeframe.
Volunteer Income Tax Analyst at Internal Revenue Service (2019-05 – 2022-05)
- Prepared and reviewed federal and state income tax returns for diverse taxpayers, ensuring compliance with IRS regulations and minimizing filing errors. Successfully processed over 350 tax returns with a 100% accuracy rate.
- Analyzed complex tax data to identify eligible deductions, credits, and savings opportunities, helping taxpayers maximize refunds. Identified 153 clients who qualified for additional tax credits, increasing average refunds by $570 per taxpayer.
- Led and mentored junior volunteers, providing guidance on tax law application, return preparation, and client interactions, improving team efficiency and accuracy.
- Conducted detailed client interviews and provided personalized tax assistance, securing over $1.2 million in refunds for low-income taxpayers.
- Maintained up-to-date certifications and expertise in tax laws and IRS software, ensuring compliance with evolving regulations and enhancing the quality of taxpayer services.
- Educated taxpayers on financial literacy and tax planning strategies, providing guidance on proper record-keeping, future tax obligations, and eligibility for credits to improve financial outcomes for low-income households.
Restaurant & Catering Lead at Panera Bread (2019-04 – 2021-05)
- Managed and streamlined catering operations, ensuring on-time delivery and proper setup for both corporate and private events, achieving 100% on-time delivery and improved customer satisfaction.
- Built and nurtured strong client relationships, handling all transactions with care and precision. Increased client retention and acquired 30+ new clients through exceptional service.
- Addressed customer inquiries and grievances proactively, resolving issues quickly to maintain high satisfaction levels.
- Led and mentored the restaurant team, overseeing daily operations, delegating tasks, and creating a positive work environment. Reduced customer wait time from 22 minutes to 5 minutes through effective leadership.
- Developed and executed sales strategies for catering services, driving a 57% increase in catering sales in the first six months, through targeted marketing and upselling.
- Improved inventory management, reducing food waste by 60% and ensuring stock levels met demand for both catering and in-store operations.
- Collaborated with cross-functional teams to analyze customer feedback, identifying trends and areas for improvement in both catering and in-store experiences. These recommendations led to modifications in employee training, resulting in improved customer ratings.
- Managed financial operations, tracking sales and costs to ensure profitability, focusing on optimizing revenue and controlling expenses.
