Antique Mall Manager / Operator at Papa's Marketplace & Auction House (2023-06 – Present)
- Manage a rotating base of 20+ vendors, assigning booth spaces, maintaining vendor communication, following booth performance, collecting monthly rent, promoting seasonal events to boost customer traffic, and contributing to strong vendor satisfaction and retention.
- Build strong relationships with a diverse clientele, driving sales, providing personalized assistance and attentive service.
- Handle all administrative functions, including sales processing, bank deposits, vendor sales reports, booth assignments, and inventory tracking.
- Develop and implement marketing strategies through social media (Facebook, Instagram) and email newsletters.
Senior Workers Compensation Underwriter at Convelo Insurance Group (2022-04 – 2023-06)
- Production underwriter responsible for a countrywide portfolio of workers compensation accounts, cultivating agency relationships and targeting key accounts, with an emphasis on health and human services and nonprofit business.
- Apply underwriting experience to drive profitable sales and ensure a safe distribution of risk.
- Develop and manage new and established relationships with agency partners.
- Collaborate with underwriting/marketing team to create and implement marketing initiatives.
- Countrywide territory with an emphasis on Midwestern and Southwestern states with a 92% retention ratio.
Senior Workers Compensation Underwriter at FirstStarHR (2019-12 – 2021-03)
- Production underwriter responsible for generating new and renewal business for a countrywide portfolio.
- Manage underwriting procedures, policies, communications, classifications, and rates to maintain compliance with all state and federal regulations.
- Achieve profitable growth through appropriate risk evaluation while building and maintaining strong agency relationships.
- Monitor production and quality of assigned producers.
- Develop/maintain company-agency and company-client relationships.
Territory Workers Compensation Underwriter at AmTrust Group (2014-06 – 2018-02)
- Production underwriter responsible for generating new/renewal business.
- Develop agency business plans and meet those goals consistently including pricing and commission levels.
- Multistate territory included Dallas, Ft Worth, and Louisiana as well as other states countrywide.
- Manage marketing opportunities to identify new channels for growth potential.
- Perform regular agency visits to develop/improve quality and quantity of submissions.
- Serve as the referral underwriter for complex accounts.
Senior Account Executive at Dallas National Insurance Company (2008-09 – 2014-06)
- Lead underwriter responsible for countrywide portfolio of workers compensation accounts, cultivating agency relationships and targeting key accounts.
- Referral underwriter for multiple MGAs.
- Proficient in using Loss Rating Models to forecast frequency and severity layers for building Guaranteed Cost and Loss Sensitive programs.
- Multistate territory included Texas, Louisiana, California, Florida, as well as other states countrywide.
- Play a key role in onboarding and skill development for junior underwriters.
- Member of Steering Committee created to revamp policies and procedures companywide.
Commercial Casualty Underwriter at Crum&Forster Insurance Co. (2007-05 – 2008-08)
- Responsible for profitably underwriting and servicing an $8M book of casualty business including Workers Comp, Commercial Auto and General Liability.
- Establish and maintain multiple new and existing agency relationships.
- Consistently meet or exceed production goals including pricing and commission levels.
- Develop and solicit target accounts.
Senior Workers Compensation Underwriter at American International Group (2000-06 – 2007-05)
- Underwrite, market, and service a $19M book of multistate Middle Market accounts with an emphasis on construction, energy, transportation, healthcare, and manufacturing.
- Grow a $3M book with a broker who previously had no premium written with the department.
- Establish and maintain multiple agency relationships in the areas of West Texas, Dallas, Ft. Worth and Arkansas to attract target accounts.
- Consistently exceed production goals, account retention, and commission levels.
