Ben Christensen

Customer-oriented Parts Manager with over 30 years of experience in business operations and sales support to meet customer demands. Focused professional with expertise in customer service, inventory control, cost savings and staff management. Dedicated to employee and customer satisfaction. Resourceful leader with solid background in automotive parts management.

Parts Manager - Sierra Subaru - Monrovia

(2024-03)

• Kick started Simple Part online e-store.

Parts Director - Subaru of San Bernardino - San Bernardino, CA

(2011-03 - 2024-03)

• Developed and implemented parts inventory control systems to ensure optimal stock levels.
• Managed team of Parts Specialists to ensure accuracy in order fulfillment and customer service excellence.
• Developed strategies for improving efficiency in the parts department while reducing overall costs associated with purchasing, stocking, selling items.
• Implemented training programs for new employees to ensure they had a thorough understanding of their duties related to the Parts Department.
• Increased productivity, effectively managing 10 employees and crew while coordinating dispatching activities and daily ordering processes.
• Maintained positive customer service ratings by effectively delivering personable client relations.
• Developed and administered aggressive wholesale parts program with increased profit while minimizing expense.
• Ensured compliance with company policies and procedures as well as applicable safety policies pertaining to parts operations.

Parts and Service Director - Riverside Mitsubishi and Kia - Riverside, CA

(2007-07 - 2011-03)

• Managed customer service satisfaction surveys for parts and service departments.
• Coordinated staff training programs for both new and existing technicians.
• Supervised the daily operations of the parts and service departments.
• Ensured compliance with all safety regulations in the shop environment.
• Created strategies to improve customer and employee relations within the service and parts departments.
• Warranty Claims Administration.

Parts Counter Person - Ontario Mitsubishi and Kia

(2004 - 2007)

Manager - GT Motorsports

(2004 - 2004)

Assistant Parts Manager - Miller Mitsubishi

(1996 - 2001)

Also listed for 2003-2004.

Assistant Parts Manager - Miller Mitsubishi

(2003 - 2004)

Parts Director - Miller Honda

(2001 - 2003)

Parts counter Person - San Bernardino Mitsubishi

(1994 - 1996)

Automotive Technology - San Bernardino Valley College, San Bernardino, CA (1993 - 1993)