Qualifications
- Responsible for overseeing all phases of equipment package installations for new store projects. This included planning, coordinating, and supervising the procurement, shipment, and installation of equipment packages. Served as the primary liaison between the General Contractor, subcontractors, and internal teams to ensure project success.
PROJECT MANAGEMENT & CONTRACT COORDINATION
- Coordinated installs of telephone systems, including Sprint, Nortel, and T-1/PRI circuits
- Effectively manage relationships with cross-functional partners and sub-contractors to drive projects toward on time completion, and performed cost analysis of contracts to guarantee meeting profitability goals
- Elected to team of Logix professionals to plan and implement installation of T-1 circuits and CPE equipment including determining timelines throughout the sales to install process
- Designed a reporting system that resulted in the recovery of $15,000 of "lost" equipment
- Supervised a warehouse of telecom equipment, including ordering equipment, returning RMA’s, and ran regular inventory. Moved entire warehouse twice to new locations
PERSONNEL MANAGEMENT EXPERIENCE
- Supervised up to 18 support staff, technicians and trainers
- Scheduled work assignments; built proficient teams, tracked tech time sheets for payroll
- Evaluated employee performance, tracked staff work and leave time, trained associates on product specifications, features and operation
CUSTOMER RELATIONS & SUPPORT SKILLS
- Strong organizational skills and ability to work in a fast paces environment
- Excellent communication skills, both oral and written
- Proficiency in relationship building and customer service
- Critical thinking and problem solving abilities
EMPLOYMENT HISTORY
- Primary Caregiver to 90 and 94 year old parents with Dementia June 2016-April 2024
- Kuznieski Insurance, Austin March 2014-May 2016
- Agency Owner/Agent- Farmers Insurance, Austin January 2012-April
2014
- Consultant/Project Manager - Tana's Terrain’s, Austin October 2009-Feb.2011
- Senior Account Manager (Sales) - PrintGlobe, Austin March 2006-September 2009
- Customer Service/Installation Manager-Innovative Communication Systems 2001-2003
- Project Manager – Syscom Design/Logix Communications /Lorecom Technologies, Austin
1997-2001
EDUCATION
- Bachelor of Business Administration, Texas Tech University Lubbock, Texas Specialization in
ISQS/Management/Marketing-Psychology Minor-Dean's List
