Ben Hagner

I am a Cybersecurity professional that recently obtained an associate's degree at Fox Valley Technical College, with hands-on experience in log analysis, SIEM tools, and vulnerability scanning gained through coursework and lab projects. As a student, I was honored to make the Dean's List for two semesters, where in those semesters I studied Scripting with Python, Linux, Network Security, Operating Systems Security, Security Monitoring & Operations, Server Application, and Cybersecurity Capstone. I bring a proven customer service background.

In my current and previous roles, I emphasize accuracy, reliability, and clear communication.

Front End Clerk at Pick 'n Save (2024-09 – Present)

• Provide excellent customer service in a fast-paced retail environment
• Operate cash registers and manage self-checkout stations
• Handle transactions accurately and efficiently
• Bag groceries and assist with front-end operations
• Resolve customer issues efficiently, maintaining high satisfaction scores

Front of House Crew Member at Culver's (2021-10 – 2023-05)

• Provided excellent customer service in a fast-paced restaurant environment
• Delivered clear, effective communication with customers and team members
• Maintained consistency, dependability, and a positive attitude in a high-volume service environment

Associate of Applied Science in IT: Cybersecurity Specialist – Fox Valley Technical College (2026-05)