Ben Klaiber

Operations and strategy leader with 20+ years of experience turning ambiguous business problems into practical, executable improvements. Founder and management consultant with experience spanning organizational transformation, program and project leadership, workflow and process design, stakeholder management, product commercialization, technology adoption, training, and executive advisory. Particularly strong at identifying why execution is breaking down across people, processes, and technology, aligning stakeholders around clear objectives, and translating strategy into action.

Hands-on experience using AI-assisted development to build working software products and modernize how work gets done.

Principal Workflow & Experience Architect at MMWB Inc. (2025 – Present)

• Advise executives and operational leaders on organizational transformation, workflow architecture, operational effectiveness, and business systems strategy.
• Diagnose root causes of execution failures, process friction, stakeholder misalignment, and technology adoption problems across complex workflows.
• Conduct cross-functional assessments spanning internal operations, technology platforms, decision-making, handoffs, and the experience of employees and customers using those systems.
• Translate findings into practical operating improvements, implementation priorities, and clearer ownership across people, processes, and technology.
• Design and build AI-assisted software products, using AI coding workflows to move from product concept and UX decisions through implementation, testing, failure analysis, and iterative refinement.

Project Development Manager at MMWB Inc. (2011 – 2024)

• Led product and project development from early concepts through testing, positioning, stakeholder coordination, commercialization planning, and market readiness.
• Developed product strategy, branding, investment materials, positioning, and go-to-market frameworks for emerging products and intellectual property.
• Conceived and implemented innovative testing methodologies for concussion-reduction technology later commercialized through third-party manufacturing.
• Coordinated inventors, business stakeholders, technical contributors, manufacturers, and prospective partners to move complex projects forward.
• Presented product concepts and business cases directly to Under Armour executives.

Business Development Manager at MMWB Inc. (2006 – 2011)

• Built and expanded early business operations through business development, strategic partnerships, product-development support, and market positioning.
• Worked with inventors, entrepreneurs, customers, and business stakeholders to clarify objectives, evaluate opportunities, refine concepts, and improve commercial viability.
• Translated technical concepts and emerging ideas into practical business cases, positioning, and actionable development plans.
• Supported negotiations, relationship management, market research, and cross-functional coordination across a range of client and product engagements.

Owner & Operator at BlendZ (2000 – 2011)

• Owned and operated a hospitality and entertainment business for 11 years with full responsibility for operations, staffing, financial management, vendors, and business performance.
• Managed hiring, onboarding, payroll, scheduling, training, employee development, promotions, entertainment booking, and day-to-day operations.
• Developed marketing and promotional initiatives to drive traffic, engagement, and revenue.
• Built practical leadership experience in organizational effectiveness, conflict resolution, negotiation, performance management, and operational decision-making.