Benedict Olaa

Leveraged AI for data recovery by developing a Python pipeline, increasing usable records from 11,000 to 30,000 out of a 70,000-row dataset. Automated the employee evaluation process using Power Automate, sending targeted 30- and 60-day deadline reminders to supervisors to ensure timely compliance. Managed hardware inventory and prepared workstation setups for the IT refresh cycle

IT Operations Intern at Prince Georges County Department Of Environment (2026-07 – Present)

• Leveraged AI for data recovery by developing a Python pipeline, increasing usable records from 11,000 to 30,000 out of a 70,000-row dataset.
• Automated the employee evaluation process using Power Automate, sending targeted 30- and 60-day deadline reminders to supervisors to ensure timely compliance.
• Managed hardware inventory and prepared workstation setups for the IT refresh cycle
• Provided daily Tier-1 IT support, consistently resolving user tickets and troubleshooting hardware and software issues.

Summer Volunteer Intern at DC Water and Sewer Authority (2024-06 – 2024-08)

• Resolved internal technical support tickets efficiently, Resolved 20+ weekly support tickets with a 95% first contact resolution rate.
• Monitored enterprise level cybersecurity operations and incident response workflows, identifying procedural bottlenecks to optimize threat tracking efficiency.
• Executed static analysis testing on codebase assets, accelerating vulnerability detection early in the development lifecycle to reduce remediation time.

Lead Developer at DueceAIM (2022-12 – 2023-08)

• Designed and executed red teaming scenarios to test AI application security, identifying risks like data poisoning, model inversion, and unsafe API integrations
• Mentored members in offensive security fundamentals, covering automated exploitation tools, reverse engineering, and hands-on penetration testing techniques.

B.S. in Cybersecurity – Stevenson University (2027-05)