Business/Benefit Analyst III (Analyst II → III) at CareSource (2020-01 – Present)
Analyze complex business requirements from multiple stakeholders and translate them into clear, actionable documentation, process templates, and acceptance criteria used across cross-functional teams. Partner with Product, Market, Compliance, Configuration, and Operations teams to clarify requirements, resolve open questions, and keep cross-functional projects on track toward implementation.
- Achieved and sustained a 99.97% First Pass Accuracy rate through rigorous quality review, peer review discipline, and attention to detail on high-volume, compliance-sensitive work.
- Lead process improvement initiatives, including documentation standardization, SOP development, and workflow redesign, adopted across broader department teams.
- Identify gaps in documentation, workflows, and process design; recommend and implement scalable solutions aligned with organizational goals and regulatory requirements.
- Facilitate cross-functional meetings with 6+ internal teams to align on requirements, resolve issues, and drive projects toward completion.
- Develop training materials, quick-reference guides, and SOPs that improve team understanding of processes, systems, and best practices.
- Mentor and onboard new team members, providing guidance on process logic, documentation standards, and analytical best practices.
- Apply AI tools and prompt development to improve efficiency in documentation, communication, and analytical workflows.
Patient Advocate at Myriad Neuroscience (Assurex Health) (2018-03 – 2020-01)
Served as primary point of contact for patients and providers, explaining complex process and program information in clear, accessible language. Partnered with cross-functional teams across clinical operations and customer service to resolve process, documentation, and service issues.
- Directed four system implementation projects, coordinating workflow changes, stakeholder communication, and operational readiness testing.
- Created simplified training materials, onboarding documentation, and on-demand resources that improved adoption and communication.
- Founded the organization's first enterprise-wide diversity and inclusion initiative, launching engagement programs and inclusive workplace practices.
Program Specialist at Triplefin (2018-06 – 2018-09)
- Managed five cross-functional projects from initiation through completion, coordinating timelines, tasks, and stakeholder communication.
- Oversaw project metrics and operational reporting, providing leadership visibility to support informed business decisions.
- Responded to and resolved inquiries regarding program requirements, denials, appeals, and process for diverse stakeholder groups.
- Collaborated across departments to evaluate reporting needs and improve information flow.
- Delivered weekly data-informed updates to senior leadership using clear communication and data storytelling.
Claims and Integration Specialist at Humana (2017-06 – 2018-01)
- Supported case management activities including coordination, research, and stakeholder communication.
- Helped stakeholders navigate complex processes, eligibility questions, documentation requirements, and resolution pathways.
- Collaborated with external partners to complete intake and support timely issue resolution.
- Maintained secure and compliant handling of sensitive information in alignment with regulatory and privacy standards.
- Researched process issues, identified risks, and communicated improvements to support better outcomes.
- Provided direct support to an average of 30 individuals and families per day while coordinating related activities.
