Benita Thomas

Reliable and detail-oriented professional with 3+ years of experience supporting operations, customer service, data documentation, and team coordination across fast-paced environments. Proven ability to manage sensitive information, maintain accurate records, communicate effectively with diverse audiences, and support process efficiency.

Team Member / Customer Service Associate - HAZA Foods (Wendy's) - Norwood, OH

(2025-12)

• Served 100+ customers per shift in a fast-paced, high-volume environment while maintaining speed and accuracy
• Processed orders and payments with a focus on error-free transactions and customer satisfaction
• Collaborated with team members to maintain efficient service times and smooth operations

Medical Injector / Front Desk - ChillRx Cryotherapy & Weight Loss Spa - Cincinnati, OH

(2024-10 - 2025-01)

• Managed client scheduling, intake, and records using Mindbody, ensuring accurate documentation
• Provided customer support via phone, email, and in-person, maintaining a professional experience
• Maintained confidential client records while ensuring organized and efficient front desk operations

Medical Assistant II - The Christ Hospital Health Network - Cincinnati, OH

(2023-10 - 2024-10)

Achievement: Converted from contract to full-time based on strong performance

• Entered and verified patient data in Epic (EHR) to ensure accurate and complete documentation
• Coordinated workflows and supported providers to improve clinic efficiency and patient flow
• Maintained compliance with documentation standards to support smooth daily operations

Registered Medical Assistant - Cincinnati Children's Hospital Medical Center - Cincinnati, OH

(2022-05 - 2023-05)

Achievement: Took on referral triage responsibilities within 1 year and contributed to grant-related and diagnostic support work

• Responded to patient and caregiver inquiries with professional, empathetic communication
• Maintained secure and accurate patient records and consent documentation
• Supported coordination across departments to improve timely care delivery

Medical Assistant Extern - Group Health Dermatology - Cincinnati, OH

(2021-09 - 2021-10)

Achievement: Offered a Medical Assistant position after externship

• Assisted with patient intake, documentation, and exam room preparation
• Followed clinical procedures to support safe and consistent patient care
• Maintained equipment and supported sterilization processes

Assistant Team Lead - The Maids of Cincinnati - Cincinnati, OH

(2017-02 - 2022-05)

Achievement: Promoted to Assistant Team Lead

• Supervised teams to ensure quality service, efficiency, and customer satisfaction
• Assisted with training and onboarding to improve team performance
• Coordinated daily assignments to optimize workflow and productivity

Inventory Specialist - Late for the Sky Production - Cincinnati, OH

(2015-02 - 2017-02)

Achievement: Promoted from line worker to Inventory Specialist in under 1 year

• Maintained accurate inventory through counts, reconciliation, and system updates
• Identified discrepancies and improved processes to enhance inventory accuracy
• Coordinated shipments to ensure timely and accurate stock management

Associate of Applied Science - Health Information Management - Cincinnati State Technical & Community College

Bachelor of Science - Public Health - University of Cincinnati

College Diploma - Medical Assisting - Good Samaritan College of Nursing (2022)