Bilingual Customer Success Manager & Account Manager - Waites Sensor Technologies - Cincinnati, OH
(2025-01)
- Oversee a high-stakes heavy industry portfolio across the USA and LATAM, spearheading account management and retention strategies for major players in Food & Beverage, Mining, and Automotive sectors.
- Led onboarding, installation setup, and adoption training for 80+ enterprise clients, accelerating time-to-value within the first 90 days.
- Owned customer onboarding and technical communication pipelines, translating complex machine-level and PLC sensor data into strategic updates for executive stakeholders and site engineers.
- Demonstrated and explained product features and benefits, addressing customer objections to ensure successful adoption.
- Serve as the exclusive bilingual lead championing LATAM accounts from inception, managing full-lifecycle projects entirely in Spanish, from technical kickoff to final execution.
- Coordinate end-to-end operational logistics, deployment strategies, and hardware installation phases to ensure seamless hardware and software integration.
- Drive robust cross-departmental collaboration, partnering with Engineering and Product to relay field feedback for future updates, Project Coordinators and Shipping for asset deployment, and Marketing and Finance to align contract pricing and commercial expansion.
- Analyzed customer data to identify trends and improve service offerings.
- Facilitated workshops and webinars to educate clients on new product features.
Bilingual Senior Sales Consultant - Cronic CDJR LLC - Lebanon, OH
(2021-04 - 2024-12)
- Negotiated complex corporate and retail contracts, closing high-ticket sales transactions.
- Maintained a consistent closing rate through targeted communication and proactive lifecycle management.
- Secured the highest volume of positive customer reviews on DealerRater by cultivating long-term relationships and trust.
- Sustained a 3-month CSI score of 1000, ensuring satisfaction rate across a diverse account base.
- Collaborated with the sales team to devise targeted sales strategies and promotions, enhancing overall team performance.
- Monitored automotive industry trends and competitor offerings to inform strategic sales initiatives.
Bilingual Sales Consultant - Alamo Rental Car - Cancun, Mexico
(2018-10 - 2019-09)
- Maximized regional revenue velocity by upselling specialized services, premium asset protections, and tailored corporate rental structures.
- Managed customer inquiries, providing timely solutions for rental reservations to enhance customer satisfaction.
- Compiled weekly data-driven account performance and revenue trend reports, enabling informed decision-making for executive leadership.
- Developed procedures that improved accuracy in account reconciliation, streamlining manual tasks and saving hours of administrative labor.
- Maintained accurate records of all transactions within the accounting system software.
- Trained new staff on company policies, procedures, and customer service standards.
bilingual Entertainment Host / Emcee - Hotel Valentin Imperial Riviera Maya - Playa del Carmen, México
(2017-03 - 2018-10)
- I provided a high guest experience to generate a faithful guest.
- I was recognized by the company for my excellent work performance.
- I was the emcee at the night shows, I was responsible for setting the tone for the event and ensured that the audience was engaged and entertained throughout the shows.
- Announced and described attractions to patrons, enticing customers to games and other entertainment.
- Created fun and engaging experiences for guests by providing interactive games and activities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- I was in charge of introducing the performers and keeping the shows running smoothly.
- Guaranteed consistent 5-star reviews, directly elevating equatorial hospitality brand standing and digital customer perception.
