Benjamin Buckler

Responsible for meeting with potential customers and establishing rapport, while explaining the remodel/build process. Assist and guide customer through design process Explain pricing, financing options, and terms to customer.

Design Consultant at Expo Home Improvement (2024-05 – Present)

• Responsible for meeting with potential customers and establishing rapport, while explaining the remodel/build process.
• Assist and guide customer through design process
• Explain pricing, financing options, and terms to customer.
• Responsible for ensuring contracts are filled out entirely and correctly, all financing options have been filed, and customer is aware of timeline of build process.

Automotive Service Manager at Phillips Automotive LLC. (2022-06 – 2024-03)

Responsible for the overall performance of the business through day-to-day operations. Forecast weekly and monthly sales. Track inventory, parts ordered, received, and returned.

Assist Service

Advisors in sales and escalations. Ensure repair orders are correct before presentation. Control the overall flow of the shop. Implement and enforce company policies and regulations. Ensure overall profit margins are met and or exceeded. Work closely with both Service Advisors and Technicians to overcome obstacles presented during the repair order process.

Automotive Service Manager at Fast Lane Auto Service (2019-08 – 2022-06)

Manage the overall flow and process of the store during day-to-day operations, set store expectations, prepare repair orders and communicate technician findings to customers.

Shop Foreman at Automax (2020-02 – 2020-06)

Dispatch repair orders to technicians, aid technicians in diagnosis and vehicle repairs, manage work flow of the shop, implement quality control processes to ensure repairs are correct the first time, track technician training and ensure shop competency is met.

• While I was the Shop Foreman, I was able to bring the shop hours up from a range of 260-320 hours a day to a range of 360-400 hours a day.

Assistant Service Manager at Automax (2019-07 – 2020-02)

Assist the Service Manager in day to day operations of the Service Department, track overall sales and profit margins, assist Service Advisors in keeping CSI levels at the appropriate level, train service advisors in sales and day to day operations and provide daily coaching to help improve their skills and ensure the satisfaction of our customers, interact with customers and help with conflict resolution.

• While I was the Assistant Service Manager, I was able to help in raising monthly sales 15 percent.

Service Advisor at Automax (2017-08 – 2019-07)

Prepare repair orders and estimates, communicate Technicians findings/recommendations with customers as well as all status updates, contact insurance and warranty companies, track customer vehicles throughout the entire repair process, collect payments from customers, warranty companies, and insurance companies, and maintain a satisfactory CSI level

Service Advisor at All American Chevrolet (2016-04 – 2017-08)

Prepare repair orders and estimates, communicate Technicians findings/recommendations with customers as well as all status updates, contact insurance and warranty companies, track customer vehicles throughout the entire repair process, collect payments from customers, warranty companies, and insurance companies, and maintain a satisfactory CSI level

Soldier at U.S. Army (2008-12 – 2016-03)

Automotive Service Manager at Phil's Service

High school diploma or GED – American Preparatory Institute (2004-08 – 2008-06)